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Telecommunications · head to head

Five9 vs RingCentral Contact Center

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; RingCentral Contact Center no pricing details published on contact center product pages
  • They diverge on capability: Five9 covers Intelligent routing, RingCentral Contact Center covers Omnichannel routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Five9 and RingCentral Contact Center actually diverge.

Attributes where Five9 and RingCentral Contact Center differ
AttributeFive9RingCentral Contact Center
Starting price$149/monthOn request
PlatformsWeb, DesktopWeb, Desktop, Ios, Android
CategoryTelecommunicationsCustomer Support
Founded20011999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • ACD
  • Dialer
  • Analytics
  • Microsoft Dynamics
  • Oracle

Only in RingCentral Contact Center

  • Omnichannel routing
  • Speech analytics
  • AI capabilities
  • Microsoft Teams
  • HubSpot
  • Ios support
  • Android support

Both cover

  • IVR
  • WFM
  • Quality management
  • Salesforce
  • ServiceNow
  • Zendesk
  • SOC2
  • PCI DSS
  • HIPAA
  • GDPR
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot RingCentral Contact Center
  • Routing and managing high volume customer interactionsnot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Five9
  • Contact centernot Five9
  • Customer experiencenot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

RingCentral Contact Center

  • No pricing details published on contact center product pages
  • Enterprise customers must contact sales for pricing
  • Feature comparison guide does not include cost information

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want acd.
Five9 review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want speech analytics.
RingCentral Contact Center review

Questions people ask

Is Five9 or RingCentral Contact Center better?
Neither clearly leads. Five9 starts at $149/month and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or RingCentral Contact Center?
Five9 starts at $149/month and RingCentral Contact Center at On request.
Does Five9 or RingCentral Contact Center run on more platforms?
Five9 runs on Web, Desktop. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what RingCentral Contact Center is typically brought in for.
What can Five9 do that RingCentral Contact Center cannot?
Five9 covers Intelligent routing, ACD, Dialer, Analytics. RingCentral Contact Center covers Omnichannel routing, Speech analytics, AI capabilities, Microsoft Teams. Both handle IVR, WFM, Quality management, Salesforce.

Answered from the vendors’ own pages

Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
RingCentral Contact Center: How much does RingCentral Contact Center cost?

Specific pricing is not published. RingCentral Contact Center is a custom-quote enterprise product where costs depend on deployment, features, and usage.

Source
Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
RingCentral Contact Center: What is the pricing model for RingCentral Contact Center?

RingCentral Contact Center operates on a quote-based model. Customers must contact sales to receive pricing based on their specific requirements and scale.

Source
Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
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