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Amazon Connect vs RingCentral Contact Center

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Software

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • They diverge on capability: Amazon Connect covers Voice, RingCentral Contact Center covers Omnichannel routing.

Where they differ

Only the attributes on which Amazon Connect and RingCentral Contact Center actually diverge.

Attributes where Amazon Connect and RingCentral Contact Center differ
AttributeAmazon ConnectRingCentral Contact Center
Starting priceFreeOn request
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWebWeb, Desktop, Ios, Android
Founded20061999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • SAP

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • Microsoft Teams
  • HubSpot

Both cover

  • Salesforce
  • ServiceNow
  • Zendesk
  • SOC2
  • PCI DSS
  • HIPAA
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot RingCentral Contact Center
  • Voice, chat, email and SMS in one queuenot RingCentral Contact Center
  • Conversational analytics and agent assistnot RingCentral Contact Center
  • Outbound campaigns and automated contactnot RingCentral Contact Center
  • Workforce scheduling for contact centre agentsnot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Amazon Connect
  • Contact centernot Amazon Connect
  • Customer experiencenot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is Amazon Connect or RingCentral Contact Center better?
Neither clearly leads. Amazon Connect starts at Free and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or RingCentral Contact Center?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for RingCentral Contact Center.
Does Amazon Connect or RingCentral Contact Center run on more platforms?
Amazon Connect runs on Web. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. RingCentral Contact Center starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what RingCentral Contact Center is typically brought in for.
What can Amazon Connect do that RingCentral Contact Center cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle Salesforce, ServiceNow, Zendesk, SOC2.
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