Software · head to head
Zocdoc vs Amwell
Amwell
Software
Telehealth platform connecting patients with providers
- From
- $99/visit
- Rated
- -
The short version
- Only Zocdoc has a free tier, so it costs nothing to try first.
- Each has a real cost: Zocdoc doctors can cancel appointments with little notice; Amwell listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited
- They diverge on capability: Zocdoc covers Doctor Search, Amwell covers Video Consultations.
Where they differ
Only the attributes on which Zocdoc and Amwell actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Zocdoc
- Doctor Search
- Online Booking
- Reviews
- Insurance Verification
- Reminders
- Telehealth
- Practice Management Systems
- EHRs
Only in Amwell
- Video Consultations
- Phone Consultations
- Mental Health Services
- Prescription Services
- Digital Prescriptions
- EHR Systems
- Health Plans
- SOC2
Both cover
- HIPAA
- Cloud deployment
- Web support
- Mobile support
What people use each for
The jobs each tool is most often brought in to do.
Zocdoc
- Patient Care
- Medical Records
- Practice Management
- Telehealth
Amwell
- Patient Care
- Medical Records
- Practice Management
- Telehealth
Both are used for patient care, medical records, practice management, telehealth, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Zocdoc
- Doctors can cancel appointments with little notice
- No direct messaging between patients and providers outside of appointment booking
- Providers incur booking fees even if patients no-show or cancel after 24 hours
Amwell
- Listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited
Pricing, plan by plan
Zocdoc
Free- PatientFree
- Find doctors
- Book appointments
- Read reviews
Amwell
$99/visit- On-Demand Visit$99/visit
- 24/7 availability
- Board-certified doctors
- Digital prescriptions
Which should you pick?
Choose Zocdoc if
- You need doctor search.
- You want to start without paying.
- You work on Web, iOS, Android.
- You also want online booking.
Choose Amwell if
- You need video consultations.
- You work on Web, Mobile.
- You also want phone consultations.
Questions people ask
- Is Zocdoc or Amwell better?
- Neither clearly leads. Zocdoc starts at Free and Amwell at $99/visit, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Zocdoc or Amwell?
- Zocdoc has a free tier; the other does not. Paid plans start at Free for Zocdoc and $99/visit for Amwell.
- Does Zocdoc or Amwell run on more platforms?
- Zocdoc runs on Web, iOS, Android. Amwell runs on Web, Mobile.
- Can I use Zocdoc for free?
- Yes. Zocdoc has a free tier, so you can try it without paying. Amwell starts at $99/visit.
- What is Zocdoc best used for?
- Zocdoc is most often used for patient care, medical records, practice management, telehealth.
- What can Zocdoc do that Amwell cannot?
- Zocdoc covers Doctor Search, Online Booking, Reviews, Insurance Verification. Amwell covers Video Consultations, Phone Consultations, Mental Health Services, Prescription Services. Both handle HIPAA, Cloud deployment, Web support, Mobile support.
Answered from the vendors’ own pages
Zocdoc: Is Zocdoc free for patients?
Yes, searching for and booking appointments on Zocdoc is completely free for patients. There are no search fees, booking fees, or cancellation fees. Patients only pay their insurance copay or self-pay rate for the actual care.
SourceZocdoc: Does Zocdoc verify that doctors accept my insurance?
Zocdoc supports over 1,000 insurance plans and filters results to show only providers who accept your specific plan. However, Zocdoc cannot guarantee in-network status, as plans with similar names can differ by employer group or region. Final verification is always confirmed by your insurer and the provider's office.
SourceZocdoc: What specialties and types of providers does Zocdoc cover?
Zocdoc features a network of over 250,000 providers across 200+ specialties, including primary care physicians, dentists, OB-GYNs, dermatologists, psychiatrists, eye doctors, orthopedic surgeons, and therapists.
SourceZocdoc: How much do providers pay to use Zocdoc?
Zocdoc charges healthcare providers a one-time booking fee per new patient, with pricing varying by specialty and local market. The exact fee is quoted individually to practices.
Source