Software · head to head
Zendesk Sunshine Conversations vs Comm100
Zendesk Sunshine Conversations
Software
Omnichannel messaging and customer engagement platform
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Zendesk Sunshine Conversations cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- They diverge on capability: Zendesk Sunshine Conversations covers SMS messaging, Comm100 covers Chatbots.
Where they differ
Only the attributes on which Zendesk Sunshine Conversations and Comm100 actually diverge.
| Attribute | Zendesk Sunshine Conversations | Comm100 |
|---|---|---|
| Starting price | On request | $29/month |
| Founded | 2015 | 2009 |
Identical on both: pricing model (subscription), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Zendesk Sunshine Conversations
- SMS messaging
- Facebook Messenger
- WhatsApp integration
- Zendesk Support
- Slack
- API
- Mobile app support
- IOS support
Only in Comm100
- Chatbots
- Ticketing
- Knowledge base
- Audio/video chat
- Social messaging
- Zendesk
- Microsoft Dynamics
- SAP
Both cover
- Live chat
- Salesforce
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Zendesk Sunshine Conversations
- Customer engagementnot Comm100
- Lead generationnot Comm100
- Customer supportnot Comm100
- Sales automationnot Comm100
Comm100
- Live chat and messaging support with agent routingnot Zendesk Sunshine Conversations
- Running chat campaigns and AI assisted support on a websitenot Zendesk Sunshine Conversations
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Zendesk Sunshine Conversations
- Cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
- Low included monthly active users (1,000 MAU) and notifications (1,000) necessitate paid add-ons for most businesses
- Custom implementations require developer resources for webhooks and API configuration
Comm100
- Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- The Startup plan at $39 per agent per month excludes chat routing and audio video chat
- Every AI product is a separate add on quoted by sales rather than included in a plan
- Pricing is per agent, so cost scales with headcount rather than conversation volume
Pricing, plan by plan
Zendesk Sunshine Conversations
On request- Team$19/month
- Chat + messaging
- Basic features
- Limited agents
- Growth$49/month
- Omnichannel
- Advanced automation
- Routing
- Professional$99/month
- All features
- Custom workflows
- Premium support
Comm100
$29/month- Team$29/month
- Live chat
- Basic routing
- Reports
- Business$59/month
- Omnichannel
- AI chatbot
- Custom fields
- Enterprise$undefined/month
- On-premise option
- Advanced security
- Custom SLA
Which should you pick?
Choose Zendesk Sunshine Conversations if
- You need sms messaging.
- You work on Web, iOS, Android.
- You also want facebook messenger.
Choose Comm100 if
- You need chatbots.
- You work on Web, Ios, Android.
- You also want ticketing.
Questions people ask
- Is Zendesk Sunshine Conversations or Comm100 better?
- Neither clearly leads. Zendesk Sunshine Conversations starts at On request and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Zendesk Sunshine Conversations or Comm100?
- Zendesk Sunshine Conversations starts at On request and Comm100 at $29/month.
- Does Zendesk Sunshine Conversations or Comm100 run on more platforms?
- Zendesk Sunshine Conversations runs on Web, iOS, Android. Comm100 runs on Web, Ios, Android.
- What is Zendesk Sunshine Conversations best used for?
- Zendesk Sunshine Conversations is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Comm100 is typically brought in for.
- What can Zendesk Sunshine Conversations do that Comm100 cannot?
- Zendesk Sunshine Conversations covers SMS messaging, Facebook Messenger, WhatsApp integration, Zendesk Support. Comm100 covers Chatbots, Ticketing, Knowledge base, Audio/video chat. Both handle Live chat, Salesforce, Web support, Android support.
Answered from the vendors’ own pages
Zendesk Sunshine Conversations: Can I buy Zendesk Sunshine Conversations standalone?
No. Sunshine Conversations is only available with Zendesk Suite Professional, Enterprise, or Enterprise Plus plans. It cannot be purchased as a standalone product.
SourceZendesk Sunshine Conversations: What messaging channels does Sunshine Conversations support?
Sunshine Conversations connects 15+ messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and provides a Web Widget for on-site chat.
SourceZendesk Sunshine Conversations: What are the usage limits on Zendesk Sunshine Conversations?
The base includes 1,000 Monthly Active Users and 1,000 notifications per month. Additional usage requires $50 add-ons for each 2,500 MAU pack or $50 for each 25,000 notification pack.
Source