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Botpress vs Userlike

Botpress logo

Botpress

Live Chat

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite
Userlike logo

Userlike

Live Chat

The leading GDPR-compliant customer messaging

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Botpress dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs; Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • They diverge on capability: Botpress covers Visual bot builder, Userlike covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Botpress and Userlike actually diverge.

Attributes where Botpress and Userlike differ
AttributeBotpressUserlike
PlatformsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)Web, Ios, Android
Founded20162011

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Teams
  • Messenger
  • On-premise support
  • Cloud support

Only in Userlike

  • Live chat
  • Facebook Messenger
  • SMS
  • Video calls
  • Chatbot
  • Pipedrive
  • HubSpot
  • Zendesk

Both cover

  • Slack
  • WhatsApp

What people use each for

The jobs each tool is most often brought in to do.

Botpress

  • AI customer support ticketing and refund processingnot Userlike
  • Multi-channel helpdesk automation with escalationnot Userlike
  • Self-service account updates and order correctionsnot Userlike
  • Proactive customer outreach and retentionnot Userlike

Userlike

  • Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Userlike

  • Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
  • AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively

Pricing, plan by plan

Botpress

Free
  • Standard$9000/year
    • Up to 4 seats
    • 1,200 conversations per month
    • No per-seat cost

Userlike

Free
  • FreeFree
    • 1 widget
    • 1 seat
    • Unlimited chats
  • Team$90/month
    • 4 widgets
    • 4 seats
    • WhatsApp
  • Corporate$290/month
    • 10 widgets
    • 10 seats
    • Analytics
  • Flex$undefined/month
    • Unlimited
    • Custom features
    • Dedicated support

Which should you pick?

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Choose Userlike if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want facebook messenger.
Userlike review

Questions people ask

Is Botpress or Userlike better?
Neither clearly leads. Botpress starts at Free and Userlike at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or Userlike?
Botpress starts at Free and Userlike at Free.
Does Botpress or Userlike run on more platforms?
Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Userlike runs on Web, Ios, Android.
Can I use Botpress for free?
Both have a free tier, so you can try either at no cost before committing.
What is Botpress best used for?
Botpress is most often used for ai customer support ticketing and refund processing, multi-channel helpdesk automation with escalation, self-service account updates and order corrections, proactive customer outreach and retention. Of those, ai customer support ticketing and refund processing and multi-channel helpdesk automation with escalation are not what Userlike is typically brought in for.
What can Botpress do that Userlike cannot?
Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Userlike covers Live chat, Facebook Messenger, SMS, Video calls. Both handle Slack, WhatsApp.

Answered from the vendors’ own pages

Botpress: How much does Botpress cost?

Botpress charges $9,000 per year for the standard plan supporting 4 seats with 1,200 conversations monthly. No per-seat cost is applied when adding team members or expanding usage, and AI capabilities are included in the subscription.

Source
Userlike: What does the free plan include?

The free plan includes 1 seat, 1 channel, and up to 200 conversations per month. It provides basic features like messenger customization, file sharing, and feedback collection.

Source
Botpress: Is there a free Botpress plan?

Yes, Botpress offers a free tier with no credit card required. You can try the platform for free and test it on your own support tickets before upgrading.

Source
Userlike: What is the cost of the Pro plan and what does it offer?

The Pro plan costs 105 euros per month (or 87 euros per month if billed annually) with a minimum of 3 seats. It includes unlimited channels and conversations, live translation, video calls, basic API access, and analytics.

Source
Botpress: What does Botpress include compared to Zendesk or Intercom?

Botpress saves $25,500 per year compared to Zendesk and Intercom for a 4-seat team handling 1,200 monthly conversations, delivering the same AI-powered support without separate AI billing.

Source
Userlike: Is there a trial period before committing to a paid plan?

Yes, the platform offers a 14-day free trial of the Pro plan features. After the trial expires, accounts automatically downgrade to the Free plan unless upgraded.

Source
Userlike: What add-on costs are available?

Additional features can be added separately: Connect AI Agent from 99 euros per month, Connect AI Copilot from 19 euros per user per month, Workflows from 50 euros per month for 1,000 runs, and WhatsApp Campaigns from 20 euros per month plus Meta fees.

Source
Userlike: How does billing work on the Pro plan?

The Pro plan is billed monthly or annually, with annual billing offering a 20 percent discount. Unused conversations roll over to subsequent months within the same contract year.

Source
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