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Haptik vs Tidio

Haptik logo

Haptik

Live Chat

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Live Chat

Customer service platform driven by live chat

From
$24.17/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Haptik covers Conversational AI, Tidio covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Haptik and Tidio actually diverge.

Attributes where Haptik and Tidio differ
AttributeHaptikTidio
Starting priceOn request$24.17/month
PlatformsWeb, Mobile, Messaging apps, VoiceCloud-based SaaS

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat), founded (2013).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • Slack
  • API

Only in Tidio

  • Live chat
  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Haptik

  • Building conversational AI assistants for customer supportnot Tidio
  • Automating customer conversations across messaging channelsnot Tidio

Tidio

  • Live chat customer support across web and mobilenot Haptik
  • AI-powered customer service automation with Lyro AI Agentnot Haptik
  • Ticketing and conversation management for support teamsnot Haptik
  • Multi-agent support with team collaboration featuresnot Haptik

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Tidio

$24.17/month
  • Starter$24.17/month
    • 100 billable conversations
    • 50 Lyro AI Agent conversations
    • 100 Flows visitors reached
  • Growth$49.17/month
    • 250+ billable conversations
    • Advanced analytics
    • User permissions
  • Plus$300/month
    • Custom billable conversations
    • Premium support
    • Dedicated Success Manager
  • Premium$null/custom
    • 3000+ Lyro AI conversations
    • Guaranteed 50% Lyro AI resolution rate
    • Pay-per-resolution billing option

Which should you pick?

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Choose Tidio if

  • You need live chat.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Questions people ask

Is Haptik or Tidio better?
Neither clearly leads. Haptik starts at On request and Tidio at $24.17/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Haptik or Tidio?
Haptik starts at On request and Tidio at $24.17/month.
Does Haptik or Tidio run on more platforms?
Haptik runs on Web, Mobile, Messaging apps, Voice. Tidio runs on Cloud-based SaaS.
What is Haptik best used for?
Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what Tidio is typically brought in for.
What can Haptik do that Tidio cannot?
Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Tidio covers Live chat, Chatbots, Visitor tracking, Email marketing. Both handle Web support.

Answered from the vendors’ own pages

Haptik: How much does Haptik cost?

Haptik does not publish pricing. The platform uses a custom enterprise pricing model requiring direct contact with sales.

Source
Tidio: What is the cheapest way to start with Tidio?

The Starter plan at $24.17/month (annual billing) includes 100 billable conversations, live chat, ticketing, and basic analytics. Annual billing provides 2 months free compared to monthly billing.

Source
Haptik: How can I get Haptik pricing?

Contact Haptik by requesting a demo or emailing [email protected] to receive personalized pricing based on deployment scale, features needed, and organizational requirements.

Source
Tidio: Does Tidio offer a free trial?

Yes, Tidio provides a 7-day free trial that does not require a credit card and automatically downgrades to the free plan unless you upgrade after the trial ends.

Source
Tidio: How much does Lyro AI Agent cost?

Lyro AI Agent is an add-on starting at $32.50/month for 50 conversations. It is available on all plans and can be added separately from the base subscription.

Source
Tidio: What are Tidio's billable conversation limits?

Starter includes 100 billable conversations per month. Growth includes 250+. Plus and Premium have custom limits. Each plan tier includes conversations for the AI Agent feature separately.

Source
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