Software · head to head
SupportBee vs Groove
The short version
- Each has a real cost: SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
- They diverge on capability: SupportBee covers Email ticketing, Groove covers Live chat.
Where they differ
Only the attributes on which SupportBee and Groove actually diverge.
| Attribute | SupportBee | Groove |
|---|---|---|
| Starting price | $13/month | $12/month |
| Pricing model | Unknown | subscription |
| Platforms | Web, Mobile Browser | Web, Ios, Android |
| Founded | 2010 | 2011 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in SupportBee
- Email ticketing
- Snippets
- Customer portal
- Reports
- Asana
- Pipedrive
- Data encryption
Only in Groove
- Live chat
- Automation rules
- Reporting
- Collision detection
- Salesforce
- Jira
- GDPR
Both cover
- Shared inbox
- Knowledge base
- Slack
- Trello
- Zapier
- SSL
- 2FA
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
SupportBee
- Email supportnot Groove
- Ticket managementnot Groove
- Team collaborationnot Groove
Groove
- Shared inbox and help desk ticketing for small support teamsnot SupportBee
- Handling email, chat and messaging support in one queuenot SupportBee
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
SupportBee
- Email-only ticketing, no live chat, phone support, chatbots, or AI features
- Basic reporting and analytics, lacking advanced dashboards and customizable metrics
- No SLA management capabilities
- Limited workflow customization compared to enterprise platforms
- No dedicated mobile app (web interface only)
- Confusing navigation and UI issues reported by some users
- Cannot select and snooze multiple emails at once
- Occasional performance delays
Groove
- Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
- A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
- A quiet month still pays the 250 ticket floor
- No mailbox limit is published
Pricing, plan by plan
SupportBee
$13/month- Startup$13/month
- Unlimited tickets and inboxes
- Team inbox with ticket assignment
- Knowledge base integration (KBee)
- Enterprise$17/month
- All Startup features
- Advanced integrations
- Custom roles and permissions
Groove
$12/month- Standard$12/month
- 1 mailbox
- Knowledge base
- Live chat
- Plus$20/month
- 5 mailboxes
- Full reporting
- Rules
- Pro$35/month
- 25 mailboxes
- Salesforce
- Enterprise SSO
Which should you pick?
Choose SupportBee if
- You need email ticketing.
- You work on Web, Mobile Browser.
- You also want snippets.
Choose Groove if
- You need live chat.
- You work on Web, Ios, Android.
- You also want automation rules.
Questions people ask
- Is SupportBee or Groove better?
- Neither clearly leads. SupportBee starts at $13/month and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, SupportBee or Groove?
- SupportBee starts at $13/month and Groove at $12/month.
- Does SupportBee or Groove run on more platforms?
- SupportBee runs on Web, Mobile Browser. Groove runs on Web, Ios, Android.
- What is SupportBee best used for?
- SupportBee is most often used for email support, ticket management, team collaboration. Of those, email support and ticket management are not what Groove is typically brought in for.
- What can SupportBee do that Groove cannot?
- SupportBee covers Email ticketing, Snippets, Customer portal, Reports. Groove covers Live chat, Automation rules, Reporting, Collision detection. Both handle Shared inbox, Knowledge base, Slack, Trello.
Answered from the vendors’ own pages
SupportBee: How much does SupportBee cost?
SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.
SourceSupportBee: Does SupportBee offer live chat or phone support?
No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.
SourceSupportBee: What platforms can SupportBee run on?
SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.
SourceSupportBee: Does SupportBee integrate with Slack?
Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.
Source