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Customer Support · head to head

Missive vs SupportBee

Missive logo

Missive

Customer Support

Team inbox and chat for productive teams

From
Free
Rated
-
Full reviewWebsite
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Rated
-
Full reviewWebsite

The short version

  • Only Missive has a free tier, so it costs nothing to try first.
  • Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: Missive covers Team chat, SupportBee covers Email ticketing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Missive and SupportBee actually diverge.

Attributes where Missive and SupportBee differ
AttributeMissiveSupportBee
Starting priceFree$13/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Ios, Android, Mac, WindowsWeb, Mobile Browser
Founded20152010

Identical on both: user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Missive

  • Team chat
  • Email
  • Tasks
  • Calendar
  • WhatsApp
  • SMS
  • HubSpot
  • GDPR

Only in SupportBee

  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Slack
  • Data encryption

Both cover

  • Shared inbox
  • Asana
  • Trello
  • Pipedrive
  • Zapier
  • SSL
  • 2FA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Missive

  • Shared team inbox across email, SMS and social messagesnot SupportBee
  • Collaborating on customer conversations with internal comments and tasksnot SupportBee

SupportBee

  • Email supportnot Missive
  • Ticket managementnot Missive
  • Team collaborationnot Missive

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Missive

  • Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • Integrations, automation rules and API access all require the Productive plan at $24 per user per month
  • Rules are capped at 1,000 per workspace even on the paid tiers
  • SAML SSO and IP restriction are Business only at $36 per user per month
  • AI features need either Missive AI credits or a bring your own key arrangement rather than being included

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

Missive

Free
  • FreeFree
    • 3 users
    • Basic features
    • Email & chat
  • Starter$14/month
    • Unlimited users
    • Shared inboxes
    • Rules & automation
  • Productive$18/month
    • Starter + Calendars
    • WhatsApp
    • SMS
  • Business$26/month
    • Productive + API
    • SAML SSO
    • Priority support

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose Missive if

  • You need team chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac, Windows.
  • You also want email.
Missive review

Choose SupportBee if

  • You need email ticketing.
  • You work on Web, Mobile Browser.
  • You also want snippets.
SupportBee review

Questions people ask

Is Missive or SupportBee better?
Neither clearly leads. Missive starts at Free and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Missive or SupportBee?
Missive has a free tier; the other does not. Paid plans start at Free for Missive and $13/month for SupportBee.
Does Missive or SupportBee run on more platforms?
Missive runs on Web, Ios, Android, Mac, Windows. SupportBee runs on Web, Mobile Browser.
Can I use Missive for free?
Yes. Missive has a free tier, so you can try it without paying. SupportBee starts at $13/month.
What is Missive best used for?
Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what SupportBee is typically brought in for.
What can Missive do that SupportBee cannot?
Missive covers Team chat, Email, Tasks, Calendar. SupportBee covers Email ticketing, Snippets, Customer portal, Knowledge base. Both handle Shared inbox, Asana, Trello, Pipedrive.

Answered from the vendors’ own pages

Missive: How much does Missive cost per month?

Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).

Source
SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
Missive: Is there a free trial available?

Yes, Missive offers a 30-day free trial with no credit card required to start.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
Missive: Does Missive offer yearly billing discounts?

Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
Missive: Which plan includes SSO authentication?

The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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