Customer Support · head to head
ServiceNow vs Splunk Enterprise Security
Splunk Enterprise Security
Cybersecurity
The platform for operational intelligence
- From
- On request
- Rated
- -
The short version
- Each has a real cost: ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow; Splunk Enterprise Security splunk Enterprise Security is licensed separately from the Splunk platform, so a SIEM deployment needs both
- They diverge on capability: ServiceNow covers ITSM, Splunk Enterprise Security covers Security monitoring.
- Prices and features above were last checked on 30 August 2026.
Where they differ
Only the attributes on which ServiceNow and Splunk Enterprise Security actually diverge.
| Attribute | ServiceNow | Splunk Enterprise Security |
|---|---|---|
| Pricing model | quote | subscription |
| Platforms | Web, Ios, Android | Web, Api |
| Category | Customer Support | Cybersecurity |
| Founded | 2004 | 2003 |
Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in ServiceNow
- ITSM
- IT Operations
- Customer workflows
- Employee workflows
- App development
- AI/ML capabilities
- Slack
- Microsoft Teams
Only in Splunk Enterprise Security
- Security monitoring
- Incident review
- Risk-based alerting
- Threat intelligence
- Investigation workbench
- MITRE ATT&CK mapping
- Automated response
- Compliance reporting
Both cover
- AWS
- Azure
- FedRAMP
What people use each for
The jobs each tool is most often brought in to do.
ServiceNow
- Enterprise IT managementnot Splunk Enterprise Security
- Digital transformationnot Splunk Enterprise Security
- Workflow automationnot Splunk Enterprise Security
Splunk Enterprise Security
- Running a security operations centre on Splunk indexed log datanot ServiceNow
- Correlation searches, risk based alerting and incident investigationnot ServiceNow
- Compliance reporting from pooled security telemetrynot ServiceNow
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
ServiceNow
- Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
Splunk Enterprise Security
- Splunk Enterprise Security is licensed separately from the Splunk platform, so a SIEM deployment needs both
- Splunk publishes no rate for Enterprise Security and directs buyers to contact a pricing expert
- UEBA, SOAR and automated threat analysis require the Premier edition rather than Essentials
- The platform underneath can be billed by ingest volume, workload or activity, so the total cost depends on a pricing model chosen at contract time rather than a list price
Pricing, plan by plan
ServiceNow
On request- IT Service Management$undefined/month
- Incident management
- Problem management
- Change management
- IT Operations Management$undefined/month
- Discovery
- Service mapping
- Event management
- Customer Service Management$undefined/month
- Omnichannel engagement
- Self-service
- Case management
Splunk Enterprise Security
On request- Workload PricingFree
- Pay per compute
- Flexible scaling
- All features
- Ingest PricingFree
- Pay per GB ingested
- Predictable costs
- All features
- Entity PricingFree
- Pay per monitored entity
- Security focused
- All features
Which should you pick?
Choose ServiceNow if
- You need itsm.
- You work on Web, Ios, Android.
- You also want it operations.
Choose Splunk Enterprise Security if
- You need security monitoring.
- You work on Web, Api.
- You also want incident review.
Questions people ask
- Is ServiceNow or Splunk Enterprise Security better?
- Neither clearly leads. ServiceNow starts at On request and Splunk Enterprise Security at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, ServiceNow or Splunk Enterprise Security?
- ServiceNow starts at On request and Splunk Enterprise Security at On request.
- Does ServiceNow or Splunk Enterprise Security run on more platforms?
- ServiceNow runs on Web, Ios, Android. Splunk Enterprise Security runs on Web, Api.
- What is ServiceNow best used for?
- ServiceNow is most often used for enterprise it management, digital transformation, workflow automation. Of those, enterprise it management and digital transformation are not what Splunk Enterprise Security is typically brought in for.
- What can ServiceNow do that Splunk Enterprise Security cannot?
- ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Splunk Enterprise Security covers Security monitoring, Incident review, Risk-based alerting, Threat intelligence. Both handle AWS, Azure, FedRAMP.
Answered from the vendors’ own pages
ServiceNow: Does ServiceNow offer a free trial?
ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.
SourceSplunk Enterprise Security: How much does Splunk Enterprise Security cost?
Splunk Enterprise Security pricing is not published. The product is available in Essentials Edition with threat detection, investigation, and response capabilities, and Premier Edition with UEBA, SOAR, and Automated Threat Analysis. Customers must contact Splunk sales for pricing quotes on either edition.
SourceServiceNow: How is ServiceNow priced?
ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.
SourceSplunk Enterprise Security: What editions of Splunk Enterprise Security are available?
Splunk Enterprise Security offers Essentials Edition with threat detection, investigation, and response capabilities, and Premier Edition which adds UEBA (User and Entity Behavior Analytics), SOAR (Security Orchestration, Automation and Response), and Automated Threat Analysis.
SourceServiceNow: What implementation support does ServiceNow provide?
ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.
SourceRelated pages
More on Splunk Enterprise Security
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