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Cybersecurity · head to head

Cybereason Defense Platform vs ServiceNow

Cybereason Defense Platform logo

Cybereason Defense Platform

Cybersecurity

AI-driven endpoint protection and detection

From
$50/year
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Cybereason Defense Platform no published pricing on any platform tier: three plan levels (Enterprise, Enterprise Advanced, Enterprise Complete) feature-differentiated but cost-free; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Cybereason Defense Platform covers Next-gen antivirus, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Cybereason Defense Platform and ServiceNow actually diverge.

Attributes where Cybereason Defense Platform and ServiceNow differ
AttributeCybereason Defense PlatformServiceNow
Starting price$50/yearOn request
Pricing modelsubscriptionquote
PlatformsWindows, Macos, Linux, MobileWeb, Ios, Android
CategoryCybersecurityCustomer Support
Founded20122004

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cybereason Defense Platform

  • Next-gen antivirus
  • Endpoint detection and response
  • Machine learning detection
  • Behavioral analysis
  • Threat hunting
  • Automated remediation
  • XDR integration
  • Ransomware protection

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Cybereason Defense Platform

  • Enterprise threat detection and response platformnot ServiceNow
  • Managed detection and response (MDR) servicesnot ServiceNow
  • Advanced cybersecurity for large organizationsnot ServiceNow

ServiceNow

  • Enterprise IT managementnot Cybereason Defense Platform
  • Digital transformationnot Cybereason Defense Platform
  • Workflow automationnot Cybereason Defense Platform

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cybereason Defense Platform

  • No published pricing on any platform tier: three plan levels (Enterprise, Enterprise Advanced, Enterprise Complete) feature-differentiated but cost-free
  • MDR services cost hidden: tiered MDR inclusion (Essentials, Essentials+XR, Complete) does not disclose pricing per tier
  • Add-on pricing absent: incident response, DFIR, assessments, mobile defense, threat hunting marked as 'Add-On' with no pricing
  • Sales-gated all pricing: no budget range or starting price available; customers must book demo or contact sales

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Cybereason Defense Platform

$50/year
  • Cybereason NGAV$50/year
    • Next-gen antivirus
    • Machine learning detection
    • Ransomware protection
  • Cybereason EDR$85/year
    • All NGAV features
    • Endpoint detection
    • Automated response
  • Cybereason Complete$150/year
    • All EDR features
    • Managed detection
    • 24/7 SOC support

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Cybereason Defense Platform if

  • You need next-gen antivirus.
  • You work on Windows, Macos, Linux, Mobile.
  • You also want endpoint detection and response.
Cybereason Defense Platform review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Cybereason Defense Platform or ServiceNow better?
Neither clearly leads. Cybereason Defense Platform starts at $50/year and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cybereason Defense Platform or ServiceNow?
Cybereason Defense Platform starts at $50/year and ServiceNow at On request.
Does Cybereason Defense Platform or ServiceNow run on more platforms?
Cybereason Defense Platform runs on Windows, Macos, Linux, Mobile. ServiceNow runs on Web, Ios, Android.
What is Cybereason Defense Platform best used for?
Cybereason Defense Platform is most often used for enterprise threat detection and response platform, managed detection and response (mdr) services, advanced cybersecurity for large organizations. Of those, enterprise threat detection and response platform and managed detection and response (mdr) services are not what ServiceNow is typically brought in for.
What can Cybereason Defense Platform do that ServiceNow cannot?
Cybereason Defense Platform covers Next-gen antivirus, Endpoint detection and response, Machine learning detection, Behavioral analysis. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows.

Answered from the vendors’ own pages

Cybereason Defense Platform: What are the Cybereason Enterprise pricing tiers?

Cybereason offers three tiers (Enterprise, Enterprise Advanced, Enterprise Complete) with different MDR service levels (MDR Essentials, MDR Essentials+XR, MDR Complete), but exact pricing is not published.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Cybereason Defense Platform: How much do add-on services cost (incident response, DFIR, threat hunting)?

Add-on services (incident response, DFIR, security assessments, mobile defense, threat hunting) are available across all plans but marked as 'Add-On' with no published pricing.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Cybereason Defense Platform: How do I get pricing from Cybereason?

Click 'Book a Demo' or 'Talk to a Cybereason Defender' on the website. Cybereason sales will discuss pricing, platform fit, and custom solutions based on your organization's needs.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
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