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Customer Support · head to head

Jira Service Management vs Splunk Enterprise Security

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Splunk Enterprise Security logo

Splunk Enterprise Security

Cybersecurity

The platform for operational intelligence

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Splunk Enterprise Security splunk Enterprise Security is licensed separately from the Splunk platform, so a SIEM deployment needs both
  • They diverge on capability: Jira Service Management covers Incident management, Splunk Enterprise Security covers Security monitoring.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and Splunk Enterprise Security actually diverge.

Attributes where Jira Service Management and Splunk Enterprise Security differ
AttributeJira Service ManagementSplunk Enterprise Security
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Api
CategoryCustomer SupportCybersecurity
Founded20022003

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Splunk Enterprise Security

  • Security monitoring
  • Incident review
  • Risk-based alerting
  • Threat intelligence
  • Investigation workbench
  • MITRE ATT&CK mapping
  • Automated response
  • Compliance reporting

Both cover

  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Splunk Enterprise Security
  • Incident responsenot Splunk Enterprise Security
  • Change managementnot Splunk Enterprise Security
  • Asset trackingnot Splunk Enterprise Security

Splunk Enterprise Security

  • Running a security operations centre on Splunk indexed log datanot Jira Service Management
  • Correlation searches, risk based alerting and incident investigationnot Jira Service Management
  • Compliance reporting from pooled security telemetrynot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Splunk Enterprise Security

  • Splunk Enterprise Security is licensed separately from the Splunk platform, so a SIEM deployment needs both
  • Splunk publishes no rate for Enterprise Security and directs buyers to contact a pricing expert
  • UEBA, SOAR and automated threat analysis require the Premier edition rather than Essentials
  • The platform underneath can be billed by ingest volume, workload or activity, so the total cost depends on a pricing model chosen at contract time rather than a list price

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Splunk Enterprise Security

On request
  • Workload PricingFree
    • Pay per compute
    • Flexible scaling
    • All features
  • Ingest PricingFree
    • Pay per GB ingested
    • Predictable costs
    • All features
  • Entity PricingFree
    • Pay per monitored entity
    • Security focused
    • All features

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Splunk Enterprise Security if

  • You need security monitoring.
  • You work on Web, Api.
  • You also want incident review.
Splunk Enterprise Security review

Questions people ask

Is Jira Service Management or Splunk Enterprise Security better?
Neither clearly leads. Jira Service Management starts at Free and Splunk Enterprise Security at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Splunk Enterprise Security?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and On request for Splunk Enterprise Security.
Does Jira Service Management or Splunk Enterprise Security run on more platforms?
Jira Service Management runs on Web, Ios, Android. Splunk Enterprise Security runs on Web, Api.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Splunk Enterprise Security starts at On request.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Splunk Enterprise Security is typically brought in for.
What can Jira Service Management do that Splunk Enterprise Security cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Splunk Enterprise Security covers Security monitoring, Incident review, Risk-based alerting, Threat intelligence. Both handle FedRAMP.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Splunk Enterprise Security: How much does Splunk Enterprise Security cost?

Splunk Enterprise Security pricing is not published. The product is available in Essentials Edition with threat detection, investigation, and response capabilities, and Premier Edition with UEBA, SOAR, and Automated Threat Analysis. Customers must contact Splunk sales for pricing quotes on either edition.

Source
Splunk Enterprise Security: What editions of Splunk Enterprise Security are available?

Splunk Enterprise Security offers Essentials Edition with threat detection, investigation, and response capabilities, and Premier Edition which adds UEBA (User and Entity Behavior Analytics), SOAR (Security Orchestration, Automation and Response), and Automated Threat Analysis.

Source
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