Softwr

Cybersecurity · head to head

Darktrace vs ServiceNow

Darktrace logo

Darktrace

Cybersecurity

Autonomous threat detection and response

From
$20000/year
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Darktrace no pricing information published on website; vendors must request pricing through demo request form or contact sales; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Darktrace covers Self-learning AI, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Darktrace and ServiceNow actually diverge.

Attributes where Darktrace and ServiceNow differ
AttributeDarktraceServiceNow
Starting price$20000/yearOn request
Pricing modelsubscriptionquote
PlatformsNetwork, Cloud, EmailWeb, Ios, Android
CategoryCybersecurityCustomer Support
Founded20132004

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Darktrace

  • Self-learning AI
  • Network anomaly detection
  • Autonomous response
  • Behavioral analysis
  • Threat model visualization
  • Email security
  • Application control
  • Incident response automation

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Salesforce
  • SAP

Both cover

  • Slack
  • Microsoft Teams
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Darktrace

  • Threat Detectionnot ServiceNow
  • Ndrnot ServiceNow
  • Incident Responsenot ServiceNow

ServiceNow

  • Enterprise IT managementnot Darktrace
  • Digital transformationnot Darktrace
  • Workflow automationnot Darktrace

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Darktrace

  • No pricing information published on website; vendors must request pricing through demo request form or contact sales
  • No tiered pricing structure available to compare editions or select appropriate plan level before contacting sales

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Darktrace

$20000/year
  • Detect$20000/year
    • Network anomaly detection
    • AI-powered threat detection
    • Compliance reporting
  • Detect & Respond$35000/year
    • All Detect features
    • Autonomous response
    • Email security
  • Enterprise$50000/year
    • All features
    • Dedicated support
    • Custom training

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Darktrace if

  • You need self-learning ai.
  • You work on Network, Cloud, Email.
  • You also want network anomaly detection.
Darktrace review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Darktrace or ServiceNow better?
Neither clearly leads. Darktrace starts at $20000/year and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Darktrace or ServiceNow?
Darktrace starts at $20000/year and ServiceNow at On request.
Does Darktrace or ServiceNow run on more platforms?
Darktrace runs on Network, Cloud, Email. ServiceNow runs on Web, Ios, Android.
What is Darktrace best used for?
Darktrace is most often used for threat detection, ndr, incident response. Of those, threat detection and ndr are not what ServiceNow is typically brought in for.
What can Darktrace do that ServiceNow cannot?
Darktrace covers Self-learning AI, Network anomaly detection, Autonomous response, Behavioral analysis. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle Slack, Microsoft Teams, HIPAA.

Answered from the vendors’ own pages

Darktrace: How much does Darktrace cost?

Darktrace does not publish pricing information on its website. To obtain pricing details and learn about available packages, customers must contact Darktrace directly by requesting a demo or reaching out through the company's contact form.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Darktrace: Does Darktrace offer a free trial?

Darktrace mentions a free trial option, but specific trial length, features included, and how to access it are not published on the website. Users must contact the company directly to inquire about trial availability.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
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