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Cybersecurity · head to head

Microsoft Defender for Endpoint vs ServiceNow

Microsoft Defender for Endpoint logo

Microsoft Defender for Endpoint

Cybersecurity

Enterprise endpoint security built into Microsoft 365

From
On request
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Microsoft Defender for Endpoint pricing not published on public websites; quote required from Microsoft sales; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Microsoft Defender for Endpoint covers Threat & vulnerability management, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Microsoft Defender for Endpoint and ServiceNow actually diverge.

Attributes where Microsoft Defender for Endpoint and ServiceNow differ
AttributeMicrosoft Defender for EndpointServiceNow
PlatformsWindows, macOS, Linux, iOS, AndroidWeb, Ios, Android
CategoryCybersecurityCustomer Support
Founded19752004

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Microsoft Defender for Endpoint

  • Threat & vulnerability management
  • Attack surface reduction
  • Next-gen protection
  • EDR
  • Auto investigation
  • Microsoft Threat Experts
  • Threat analytics
  • Secure score

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

Both cover

  • SOC2
  • FedRAMP
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Microsoft Defender for Endpoint

  • Enterprise endpoint security across Windows, macOS, Linux, Android, and iOS via Plans 1 or 2not ServiceNow
  • Small and medium-sized businesses using Microsoft Defender for Business as alternativenot ServiceNow
  • Organisations using Microsoft 365 E5 which includes Defender for Endpoint Plan 2not ServiceNow

ServiceNow

  • Enterprise IT managementnot Microsoft Defender for Endpoint
  • Digital transformationnot Microsoft Defender for Endpoint
  • Workflow automationnot Microsoft Defender for Endpoint

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Microsoft Defender for Endpoint

  • Pricing not published on public websites; quote required from Microsoft sales
  • Defender for Endpoint Plan 1 and Plan 2 do not include server licenses; additional licensing required for server protection
  • Specific feature differences between Plan 1 and Plan 2 require consulting Microsoft documentation

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Microsoft Defender for Endpoint

On request

No published plan breakdown. See the Microsoft Defender for Endpoint review.

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Microsoft Defender for Endpoint if

  • You need threat & vulnerability management.
  • You work on Windows, macOS, Linux, iOS, Android.
  • You also want attack surface reduction.
Microsoft Defender for Endpoint review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Microsoft Defender for Endpoint or ServiceNow better?
Neither clearly leads. Microsoft Defender for Endpoint starts at On request and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Microsoft Defender for Endpoint or ServiceNow?
Microsoft Defender for Endpoint starts at On request and ServiceNow at On request.
Does Microsoft Defender for Endpoint or ServiceNow run on more platforms?
Microsoft Defender for Endpoint runs on Windows, macOS, Linux, iOS, Android. ServiceNow runs on Web, Ios, Android.
What is Microsoft Defender for Endpoint best used for?
Microsoft Defender for Endpoint is most often used for enterprise endpoint security across windows, macos, linux, android, and ios via plans 1 or 2, small and medium-sized businesses using microsoft defender for business as alternative, organisations using microsoft 365 e5 which includes defender for endpoint plan 2. Of those, enterprise endpoint security across windows, macos, linux, android, and ios via plans 1 or 2 and small and medium-sized businesses using microsoft defender for business as alternative are not what ServiceNow is typically brought in for.
What can Microsoft Defender for Endpoint do that ServiceNow cannot?
Microsoft Defender for Endpoint covers Threat & vulnerability management, Attack surface reduction, Next-gen protection, EDR. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle SOC2, FedRAMP, HIPAA.

Answered from the vendors’ own pages

Microsoft Defender for Endpoint: How is Microsoft Defender for Endpoint priced?

Defender for Endpoint is bundled into Microsoft 365 enterprise subscriptions. Plan 1 is included in Microsoft 365 E3, and Plan 2 is included in Microsoft 365 E5. Individual pricing is not published separately.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Microsoft Defender for Endpoint: Does Microsoft Defender for Endpoint offer a trial?

Yes. A free trial is available for prospective customers to test the product before committing to a subscription.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Microsoft Defender for Endpoint: What is the difference between Plan 1 and Plan 2?

Plan 1 (in E3) includes unified security tools, device controls, network protection, firewall, web/URL controls, APIs, SIEM connectors, and app controls. Plan 2 (in E5) adds endpoint detection and response, deception techniques, automatic attack disruption, exposure management, and threat intelligence.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
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