Softwr

Customer Success · head to head

Amity vs Pragma

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Pragma logo

Pragma

Customer Success

Knowledge Management for CS Teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Pragma has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Pragma no pricing information published on website
  • They diverge on capability: Amity covers Health scores, Pragma covers Knowledge base.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Amity and Pragma actually diverge.

Attributes where Amity and Pragma differ
AttributeAmityPragma
Starting price$300/monthFree
Free tierNoYes
PlatformsWebWeb, Chrome-extension
Founded20142020

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • HubSpot
  • Intercom

Only in Pragma

  • Knowledge base
  • AI search
  • Customer notes
  • Team collaboration
  • Analytics
  • Notion
  • Confluence
  • Chrome-extension support

Both cover

  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Success
  • Smbnot Pragma
  • Ease Of Usenot Pragma

Pragma

  • Customer Success
  • Knowledge Managementnot Amity
  • Collaborationnot Amity

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Pragma

  • No pricing information published on website

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Pragma

Free
  • FreeFree
    • Basic knowledge base
    • Search
    • 5 users
  • Team$25/month
    • Unlimited users
    • Integrations
    • Analytics

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose Pragma if

  • You need knowledge base.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want ai search.
Pragma review

Questions people ask

Is Amity or Pragma better?
Neither clearly leads. Amity starts at $300/month and Pragma at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Pragma?
Pragma has a free tier; the other does not. Paid plans start at $300/month for Amity and Free for Pragma.
Does Amity or Pragma run on more platforms?
Amity runs on Web. Pragma runs on Web, Chrome-extension.
Can I use Pragma for free?
Yes. Pragma has a free tier, so you can try it without paying. Amity starts at $300/month.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, smb and ease of use are not what Pragma is typically brought in for.
What can Amity do that Pragma cannot?
Amity covers Health scores, Customer segments, Playbooks, Task management. Pragma covers Knowledge base, AI search, Customer notes, Team collaboration. Both handle Salesforce, Slack, Web support.

Answered from the vendors’ own pages

Amity: Where can I find Amity pricing?

Amity's main corporate website does not display pricing. Amity operates multiple business units (Amity Solutions, Amity Accentix, Tollring, EGG Digital). You would need to visit the individual business unit websites or contact their sales team for pricing.

Source
Pragma: How much does Pragma cost?

Pragma does not publish pricing on their website. The site includes multiple calls-to-action directing visitors to contact the company or book demonstrations for pricing information, indicating a custom quote-based model.

Source
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