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Customer Support · head to head

Customerly vs Podium

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Podium logo

Podium

Customer Support

Messaging platform for local businesses

From
$249/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Podium no transparent pricing published online
  • They diverge on capability: Customerly covers Live chat, Podium covers Text messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Customerly and Podium actually diverge.

Attributes where Customerly and Podium differ
AttributeCustomerlyPodium
Starting priceFree$249/month
Free tierYesNo
Founded20152014

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Video chat
  • Slack
  • WordPress
  • Shopify

Only in Podium

  • Text messaging
  • Review management
  • Webchat
  • Payments
  • Team inbox
  • Google
  • Facebook
  • QuickBooks

Both cover

  • Automation
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Podium
  • Lead generationnot Podium
  • Email marketingnot Podium
  • Customer feedbacknot Podium

Podium

  • Managing customer messages and reviews for local businessesnot Customerly
  • Converting inbound leads through text and web chatnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Podium

  • No transparent pricing published online
  • 10DLC base fee amount not specified
  • Bulk Messages credits and limits not quantified

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Podium

$249/month
  • Essentials$249/month
    • Inbox
    • Reviews
    • Website chat
  • Standard$449/month
    • Essentials + Campaigns
    • Payments
    • Automation
  • Professional$undefined/month
    • Standard + Advanced analytics
    • Multi-location

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Podium if

  • You need text messaging.
  • You work on Web, Ios, Android.
  • You also want review management.
Podium review

Questions people ask

Is Customerly or Podium better?
Neither clearly leads. Customerly starts at Free and Podium at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Podium?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $249/month for Podium.
Does Customerly or Podium run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Podium starts at $249/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Podium is typically brought in for.
What can Customerly do that Podium cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Podium covers Text messaging, Review management, Webchat, Payments. Both handle Automation, GDPR, Web support, Ios support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Podium: How do I find out Podium pricing for my business?

Podium requires contacting their sales team directly at 1-801-438-4425 or visiting http://podium.com/getpricing for a custom quote based on your business needs.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Podium: What messaging features might incur additional costs?

10DLC messaging has a base fee (amount unspecified) and Bulk Messages credits are available with limits that are not detailed on their public pricing page.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Podium: Does Podium publish pricing tiers online?

No. Podium states plans are designed to fit specific business needs and requires sales team consultation instead of displaying standard public pricing.

Source
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