Software · head to head
Planhat vs Amity
The short version
- Each has a real cost: Planhat implementation demands data-modeling expertise and dedicated technical administration; Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.
- They diverge on capability: Planhat covers Customer portals, Amity covers Customer segments.
Where they differ
Only the attributes on which Planhat and Amity actually diverge.
Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Planhat
- Customer portals
- Revenue analytics
- Usage tracking
- Segment
- Stripe
Only in Amity
- Customer segments
- Task management
- Alerts
- Slack
- Intercom
Both cover
- Health scores
- Playbooks
- Salesforce
- HubSpot
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Planhat
- Customer Success
- Customer Portalsnot Amity
- Data Managementnot Amity
Amity
- Customer Success
- Smbnot Planhat
- Ease Of Usenot Planhat
Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Planhat
- Implementation demands data-modeling expertise and dedicated technical administration
- Zero pricing transparency requiring direct sales engagement for quotes
- Integration and data synchronization complexity requiring developer involvement
- Users report data inaccuracies affecting platform reliability
Amity
- Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.
Pricing, plan by plan
Planhat
On request- Start-Up$1150/month
- Customer 360
- Health scores
- Basic playbooks
- Professional$1750/month
- All Start-Up features
- Advanced playbooks
- Renewal forecasting
- Enterprise$custom/mo
- All Professional features
- Advanced analytics
- Dedicated support
Amity
$300/month- Starter$300/month
- Health scores
- Segments
- Basic playbooks
- Growth$600/month
- Advanced automation
- Custom reports
- API
Which should you pick?
Questions people ask
- Is Planhat or Amity better?
- Neither clearly leads. Planhat starts at On request and Amity at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Planhat or Amity?
- Planhat starts at On request and Amity at $300/month.
- Does Planhat or Amity run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- What is Planhat best used for?
- Planhat is most often used for customer success, customer portals, data management. Of those, customer portals and data management are not what Amity is typically brought in for.
- What can Planhat do that Amity cannot?
- Planhat covers Customer portals, Revenue analytics, Usage tracking, Segment. Amity covers Customer segments, Task management, Alerts, Slack. Both handle Health scores, Playbooks, Salesforce, HubSpot.
Answered from the vendors’ own pages
Planhat: What is Planhat's pricing model?
Planhat uses custom, quote-based pricing with no published rates. Start-Up plans estimated at $1,150/month, Professional around $1,750/month ($25K-$45K/year for mid-market), and Enterprise from $50K-$100K+/year. All plans include unlimited users.
SourcePlanhat: Does Planhat include unlimited users?
Yes. All Planhat plans include unlimited users, so scaling the platform across the organization does not increase per-seat costs.
SourcePlanhat: What integrations does Planhat support?
Planhat offers a full REST API and webhooks for read/write access, enabling advanced integrations with CRMs, data warehouses, and other systems. However, integration complexity requires developer involvement.
SourcePlanhat: How long does Planhat take to implement?
Planhat requires significant implementation time due to data modeling and configuration depth. The platform demands dedicated technical administration and planning expertise.
SourcePlanhat: What customer success features does Planhat provide?
Planhat includes Customer 360 profiles, customizable health scores, playbooks and automations, renewal forecasting, expansion tracking, and flexible data modeling for complex customer lifecycles.