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Customer Success · pricing

Planhat pricing

Planhat publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.

Entry price
On request
Model
Not recorded
Tiers
3
Free tier
Not on record

Planhat plans, side by side

Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.

Planhat pricing tiers
PlanPriceFeatures listedStep up from the tier below
Start-Up$1150/month4Entry tier
Professional$1750/month4+$600/month, 4 more features
EnterpriseOn request4Priced on request

What each tier adds

The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.

Start-Up

$1150/month

The entry tier. It covers customer 360, health scores, basic playbooks, unlimited users.

Professional

$1750/month

Over Start-Up, this tier adds:

  • All Start-Up features
  • Advanced playbooks
  • Renewal forecasting
  • Expansion tracking

Enterprise

On request

Over Professional, this tier adds:

  • All Professional features
  • Advanced analytics
  • Dedicated support
  • Custom integrations

What the product covers

The full Planhat feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.

Core

  • Customer portals
  • Revenue analytics
  • Health scores
  • Playbooks
  • Usage tracking

Integrations

  • Salesforce
  • HubSpot
  • Segment
  • Stripe

Platform

  • Web support

People bring Planhat in for customer success, customer portals, data management. If that is not the job you are buying for, the alternatives to Planhat are worth a look before you commit to a tier.

How that compares in Customer Success

Too few customer success tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.

Planhat entry price against other Customer Success tools
ToolEntry priceModelRatedHead to head
Planhat (this page)On request--
ChurnZeroOn request--vs Planhat
Better Proposals$19/monthsubscription-vs Planhat
Amity$300/monthsubscription-vs Planhat
AvisoOn requestquote-vs Planhat
Catalyst$500/monthsubscription-vs Planhat
Akita$160/monthsubscription-vs Planhat

Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Planhat badges page.

Before you pay for Planhat

Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.

What it can tell you is the shape of the ladder: 3 tiers between $1150/month and On request, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Planhat against the tools that do have one before committing.

Planhat runs on web, and is published by Planhat AB of Stockholm, Sweden. The full record is on the Planhat review, and the rest of the category is under best customer success tools.

Planhat pricing on the vendor's own site

Planhat pricing questions

How much does Planhat cost?
Planhat publishes 3 tiers, from $1150/month for Start-Up up to On request for Enterprise. The cheapest paid tier is $1150/month.
Does Planhat have a free plan?
Not on the record we hold. Whether a free trial is offered is not something this record captures, so check the vendor's site.
What is the difference between Start-Up and Professional on Planhat?
Professional costs $1750/month against $1150/month, and adds all start-up features, advanced playbooks, renewal forecasting, expansion tracking.
Is the Enterprise plan on Planhat worth it?
That depends entirely on whether you need what it adds, which on the published record is all professional features, advanced analytics, dedicated support, custom integrations. It costs On request against $1150/month for Start-Up. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
What am I actually paying for with Planhat?
The record lists 10 features across 3 areas: core, integrations, platform. In practice it is brought in for customer success, customer portals, data management.
Does Planhat charge per user?
The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
Are these Planhat prices current?
They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
What should I compare Planhat against before paying?
The closest customer success tools in this directory are ChurnZero, Better Proposals, Amity, Aviso. Each has a side-by-side comparison with Planhat covering price, platforms and features.

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