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Software · head to head

Flock vs NICE CXone

Flock logo

Flock

Software

Organized team communication platform

From
Free
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Software

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite

The short version

  • Only Flock has a free tier, so it costs nothing to try first.
  • Each has a real cost: Flock the Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10; NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL
  • They diverge on capability: Flock covers Team chat, NICE CXone covers Omnichannel routing.

Where they differ

Only the attributes on which Flock and NICE CXone actually diverge.

Attributes where Flock and NICE CXone differ
AttributeFlockNICE CXone
Starting priceFree$71/month
Free tierYesNo
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Desktop
Founded20141986

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Flock

  • Team chat
  • Channels
  • Threads
  • File sharing
  • Polls
  • Integrations
  • Mobile apps
  • Slack

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Salesforce

Both cover

  • SOC2
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Flock

  • Team messaging with channels, direct messages and file sharingnot NICE CXone
  • Running polls, to-dos and reminders inside a chat workspacenot NICE CXone
  • Video conferencing and screen sharing for small teamsnot NICE CXone

NICE CXone

  • Enterprise contact centernot Flock
  • Workforce optimizationnot Flock
  • Quality managementnot Flock
  • Customer analyticsnot Flock

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Flock

  • The Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10
  • Starter storage is 5 GB for the entire team, against 10 GB per member on Pro and 20 GB per member on Enterprise
  • Starter allows a single team admin and a single approved domain
  • Group video calls and screen sharing require the Pro plan; Starter is limited to 1-1 video calls
  • Group video calls are capped at 20 participants even on Enterprise
  • Single Sign-On and Active Directory sync are Enterprise only
  • Enterprise is quote only, with no published rate, and is positioned for organisations with 100 or more members
  • Unlimited auto-join and announcement channels require Enterprise; Starter and Pro get one of each

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Pricing, plan by plan

Flock

Free
  • FreeFree
    • Unlimited chats
    • Channels
    • File sharing
  • Pro$5/month
    • Everything in Free
    • Advanced search
    • API access

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

Which should you pick?

Choose Flock if

  • You need team chat.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want channels.
Flock review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Questions people ask

Is Flock or NICE CXone better?
Neither clearly leads. Flock starts at Free and NICE CXone at $71/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Flock or NICE CXone?
Flock has a free tier; the other does not. Paid plans start at Free for Flock and $71/month for NICE CXone.
Does Flock or NICE CXone run on more platforms?
Flock runs on Web, Windows, Macos, Ios, Android. NICE CXone runs on Web, Desktop.
Can I use Flock for free?
Yes. Flock has a free tier, so you can try it without paying. NICE CXone starts at $71/month.
What is Flock best used for?
Flock is most often used for team messaging with channels, direct messages and file sharing, running polls, to-dos and reminders inside a chat workspace, video conferencing and screen sharing for small teams. Of those, team messaging with channels, direct messages and file sharing and running polls, to-dos and reminders inside a chat workspace are not what NICE CXone is typically brought in for.
What can Flock do that NICE CXone cannot?
Flock covers Team chat, Channels, Threads, File sharing. NICE CXone covers Omnichannel routing, ACD, IVR, WFM. Both handle SOC2, Web support.
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Related pages

More on Flock

More on NICE CXone

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