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Telecommunications · head to head

Five9 vs RingCentral Video

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
RingCentral Video logo

RingCentral Video

Communication

Connected cloud communications

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only RingCentral Video has a free tier, so it costs nothing to try first.
  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; RingCentral Video unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • They diverge on capability: Five9 covers Intelligent routing, RingCentral Video covers HD video conferencing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Five9 and RingCentral Video actually diverge.

Attributes where Five9 and RingCentral Video differ
AttributeFive9RingCentral Video
Starting price$149/monthFree
Free tierNoYes
PlatformsWeb, DesktopWeb, Windows, Macos, Ios, Android
CategoryTelecommunicationsCommunication
Founded20011999

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • ServiceNow

Only in RingCentral Video

  • HD video conferencing
  • Voice and video calling
  • Screen sharing
  • Virtual backgrounds
  • Recording and transcription
  • Chat and messaging
  • Calendar integration
  • Meeting attendee controls

Both cover

  • Salesforce
  • Zendesk
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot RingCentral Video
  • Routing and managing high volume customer interactionsnot RingCentral Video

RingCentral Video

  • Cloud business phone system with video meetings and team messagingnot Five9
  • Replacing on-premise PBX hardware for distributed teamsnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

RingCentral Video

  • Unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • The free trial is only for new subscribers and is capped at five users and two desktop phones, with SMS unavailable during the trial
  • Trial hardware must be returned within 21 days of trial cancellation to avoid hardware charges
  • Phone rental is available only with a multi-year contract
  • Automated, high volume or marketing SMS costs extra as RingCentral High Volume SMS, and TCR registration is required for SMS and MMS
  • A Mobile User extension is free to add but is billed at the same monthly rate as a Digital Line in any month it is used to make or receive a call
  • The Webinar 500 discount lasts one year on a one year commitment, after which pricing reverts to $75 per host per month or the then current retail price
  • Taxes and recovery fees including the Federal Universal Service Recovery Fee, E911 Service Fee and Compliance and Administrative Cost Recovery Fee are added on top
  • The advertised savings of up to 33% require paying annually

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

RingCentral Video

Free
  • AI Receptionist$39/month
    • Starts at $39
  • Conversational Intelligence$60/month
    • Starts at $60
  • Call Queues Booster$35/month
    • $35 per month
  • Business SMS Booster$25/month
    • $25 per month

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose RingCentral Video if

  • You need hd video conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want voice and video calling.
RingCentral Video review

Questions people ask

Is Five9 or RingCentral Video better?
Neither clearly leads. Five9 starts at $149/month and RingCentral Video at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or RingCentral Video?
RingCentral Video has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for RingCentral Video.
Does Five9 or RingCentral Video run on more platforms?
Five9 runs on Web, Desktop. RingCentral Video runs on Web, Windows, Macos, Ios, Android.
Can I use RingCentral Video for free?
Yes. RingCentral Video has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what RingCentral Video is typically brought in for.
What can Five9 do that RingCentral Video cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. RingCentral Video covers HD video conferencing, Voice and video calling, Screen sharing, Virtual backgrounds. Both handle Salesforce, Zendesk, SOC2.

Answered from the vendors’ own pages

Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
RingCentral Video: How much does RingCentral Video cost?

AI Receptionist starts at $39 per month, Conversational Intelligence starts at $60 per month. Main video plan pricing requires entering your user count on the website for personalized quotes.

Source
Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
RingCentral Video: Does RingCentral offer discounts?

Yes, save up to 33% by paying annually instead of monthly. A 14-day free trial is available for new subscribers with up to 20 phone lines.

Source
Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
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