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Automotive · head to head

Audatex vs NAPA TRACS

A

Audatex

Automotive

Damage assessment and estimating software

From
On request
Rated
-
Full reviewWebsite
NAPA TRACS logo

NAPA TRACS

Automotive

Shop management software from NAPA

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Audatex covers Damage assessment, NAPA TRACS covers Work order management.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Audatex and NAPA TRACS actually diverge.

Attributes where Audatex and NAPA TRACS differ
AttributeAudatexNAPA TRACS
Starting priceOn request$99/month
Pricing modelquotesubscription
PlatformsWeb, Mobile, DesktopWeb, Mobile, App
Founded19741999

Identical on both: free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Audatex

  • Damage assessment
  • Estimating engine
  • Parts pricing
  • Labor lookup
  • Photo management
  • Report generation
  • Quality assurance
  • Insurance platforms

Only in NAPA TRACS

  • Work order management
  • Customer database
  • Scheduling
  • Parts ordering
  • Inventory tracking
  • Customer portal
  • Reporting tools
  • NAPA parts system

Both cover

  • Mobile application
  • Mobile apps
  • SSL encryption
  • Data protection
  • Secure authentication

What people use each for

The jobs each tool is most often brought in to do.

Audatex

  • Dealership Managementnot NAPA TRACS
  • Service Schedulingnot NAPA TRACS
  • Inventory Managementnot NAPA TRACS
  • Sales Operationsnot NAPA TRACS
  • Customer Relationshipnot NAPA TRACS

NAPA TRACS

  • Independent auto repair shops managing parts ordering and customer records tied to the NAPA parts networknot Audatex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Audatex

Nothing recorded yet. See the Audatex review.

NAPA TRACS

  • Pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote

Pricing, plan by plan

Audatex

On request
  • Standard$undefined/month
    • Damage assessment
    • Estimate creation
    • Parts lookup
  • Professional$undefined/month
    • Advanced assessment
    • Mobile estimating
    • Claims integration
  • Enterprise$undefined/month
    • Complete platform
    • All modules
    • Custom workflows

NAPA TRACS

$99/month
  • Basic$99/month
    • Work orders
    • Customer management
    • Basic reporting
  • Professional$249/month
    • Everything in Basic
    • Advanced features
    • Scheduling
  • Premium$399/month
    • Everything in Professional
    • Multi-location
    • Advanced reporting

Which should you pick?

Choose Audatex if

  • You need damage assessment.
  • You work on Web, Mobile, Desktop.
  • You also want estimating engine.
Audatex review

Choose NAPA TRACS if

  • You need work order management.
  • You work on Web, Mobile, App.
  • You also want customer database.
NAPA TRACS review

Questions people ask

Is Audatex or NAPA TRACS better?
Neither clearly leads. Audatex starts at On request and NAPA TRACS at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Audatex or NAPA TRACS?
Audatex starts at On request and NAPA TRACS at $99/month.
Does Audatex or NAPA TRACS run on more platforms?
Audatex runs on Web, Mobile, Desktop. NAPA TRACS runs on Web, Mobile, App.
What is Audatex best used for?
Audatex is most often used for dealership management, service scheduling, inventory management, sales operations. Of those, dealership management and service scheduling are not what NAPA TRACS is typically brought in for.
What can Audatex do that NAPA TRACS cannot?
Audatex covers Damage assessment, Estimating engine, Parts pricing, Labor lookup. NAPA TRACS covers Work order management, Customer database, Scheduling, Parts ordering. Both handle Mobile application, Mobile apps, SSL encryption, Data protection.

Answered from the vendors’ own pages

NAPA TRACS: What does each NAPA TRACS tier cost?

NAPA TRACS offers three subscription tiers: Silver starts at $109/month, Gold starts at $219/month, and Gold Plus starts at $249/month. Prices shown are starting prices; contact sales for exact quotes.

Source
NAPA TRACS: What is the main difference between Gold and Gold Plus?

Gold Plus adds unlimited users and unlimited 2-way text messaging, plus TRACSFlow functionality. The Gold and Silver tiers do not include unlimited user access.

Source
NAPA TRACS: Are all tiers billed monthly?

The pricing page shows monthly rates but does not specify whether annual billing or other payment terms are available. Contact NAPA TRACS for billing cycle options.

Source
NAPA TRACS: Does NAPA TRACS include a trial period?

The pricing page does not mention a trial period. The homepage references a current promotion with "big savings ahead" and directs prospects to contact sales by phone or email.

Source
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