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Surveys · head to head

Medallia vs WorkTango

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Rated
-
Full reviewWebsite
WorkTango logo

WorkTango

Employee Engagement

Employee experience platform for surveys and recognition

From
$4/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; WorkTango no publicly available pricing information
  • They diverge on capability: Medallia covers Multi-channel feedback capture, WorkTango covers Engagement surveys.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and WorkTango actually diverge.

Attributes where Medallia and WorkTango differ
AttributeMedalliaWorkTango
Starting priceOn request$4/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb
CategorySurveysEmployee Engagement
FoundedUnknown2012

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in WorkTango

  • Engagement surveys
  • Peer recognition
  • Goals and OKRs
  • Continuous feedback
  • Analytics
  • Mobile app
  • Action planning
  • Rewards

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot WorkTango
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot WorkTango
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot WorkTango
  • A company running employee and customer experience programmes and wanting one vendor across bothnot WorkTango

WorkTango

  • Employee surveysnot Medallia
  • Recognition programsnot Medallia
  • Goal alignmentnot Medallia
  • Continuous feedbacknot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

WorkTango

  • No publicly available pricing information
  • Limited integration ecosystem compared to larger HR platforms
  • Smaller customer base than established players

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

WorkTango

$4/month
  • Essentials$4/month
    • Surveys
    • Recognition
    • Mobile app
  • Complete$undefined/month
    • Goals and OKRs
    • Advanced analytics
    • Integrations

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose WorkTango if

  • You need engagement surveys.
  • You also want peer recognition.
WorkTango review

Questions people ask

Is Medallia or WorkTango better?
Neither clearly leads. Medallia starts at On request and WorkTango at $4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or WorkTango?
Medallia starts at On request and WorkTango at $4/month.
Does Medallia or WorkTango run on more platforms?
Medallia runs on Web, iOS, Android. WorkTango runs on Web.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what WorkTango is typically brought in for.
What can Medallia do that WorkTango cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. WorkTango covers Engagement surveys, Peer recognition, Goals and OKRs, Continuous feedback.

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

WorkTango: What are the core features of WorkTango?

WorkTango's Employee Experience Platform includes Recognition & Rewards, Surveys & Insights for gathering employee feedback, and Manager Enablement tools for responding to insights.

Source
Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

WorkTango: Does WorkTango support multi-language and remote work?

Yes. WorkTango is designed to support hybrid and remote work environments with a social media-style interface and features accessible to all employee levels regardless of location.

Source
Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

WorkTango: What integrations does WorkTango offer?

WorkTango integrates with HRIS systems and provides analytics tools, though specific integrations and API details are available upon request from the vendor.

Source
WorkTango: Does WorkTango pricing include all features?

Pricing is not publicly available. Organizations must contact WorkTango directly to receive customized pricing based on company size and feature requirements.

Source
WorkTango: Can WorkTango provide industry benchmarking?

Yes. WorkTango includes benchmarking tools for comparing employee engagement metrics against industry standards to identify performance gaps.

Source
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