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Surveys · head to head

Medallia vs WorkTango

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Free plan
No
Full reviewWebsite
WorkTango logo

WorkTango

Employee Engagement

Employee experience platform for surveys and recognition

From
$4/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; WorkTango no publicly available pricing information
  • They diverge on capability: Medallia covers Multi-channel feedback capture, WorkTango covers Engagement surveys.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and WorkTango actually diverge.

Attributes where Medallia and WorkTango differ
AttributeMedalliaWorkTango
Starting priceOn request$4/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb
CategorySurveysEmployee Engagement
FoundedUnknown2012

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in WorkTango

  • Engagement surveys
  • Peer recognition
  • Goals and OKRs
  • Continuous feedback
  • Analytics
  • Mobile app
  • Action planning
  • Rewards

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot WorkTango
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot WorkTango
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot WorkTango
  • A company running employee and customer experience programmes and wanting one vendor across bothnot WorkTango

WorkTango

  • Employee surveysnot Medallia
  • Recognition programsnot Medallia
  • Goal alignmentnot Medallia
  • Continuous feedbacknot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

WorkTango

  • No publicly available pricing information
  • Limited integration ecosystem compared to larger HR platforms
  • Smaller customer base than established players

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

WorkTango

$4/month
  • Essentials$4/month
    • Surveys
    • Recognition
    • Mobile app
  • Complete$undefined/month
    • Goals and OKRs
    • Advanced analytics
    • Integrations

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose WorkTango if

  • You need engagement surveys.
  • You also want peer recognition.
WorkTango review

Questions people ask

Is Medallia or WorkTango better?
Neither clearly leads. Medallia starts at On request and WorkTango at $4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or WorkTango?
Medallia starts at On request and WorkTango at $4/month.
Does Medallia or WorkTango run on more platforms?
Medallia runs on Web, iOS, Android. WorkTango runs on Web.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what WorkTango is typically brought in for.
What can Medallia do that WorkTango cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. WorkTango covers Engagement surveys, Peer recognition, Goals and OKRs, Continuous feedback.

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

WorkTango: What are the core features of WorkTango?

WorkTango's Employee Experience Platform includes Recognition & Rewards, Surveys & Insights for gathering employee feedback, and Manager Enablement tools for responding to insights.

Source
Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

WorkTango: Does WorkTango support multi-language and remote work?

Yes. WorkTango is designed to support hybrid and remote work environments with a social media-style interface and features accessible to all employee levels regardless of location.

Source
Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

WorkTango: What integrations does WorkTango offer?

WorkTango integrates with HRIS systems and provides analytics tools, though specific integrations and API details are available upon request from the vendor.

Source
WorkTango: Does WorkTango pricing include all features?

Pricing is not publicly available. Organizations must contact WorkTango directly to receive customized pricing based on company size and feature requirements.

Source
WorkTango: Can WorkTango provide industry benchmarking?

Yes. WorkTango includes benchmarking tools for comparing employee engagement metrics against industry standards to identify performance gaps.

Source
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