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Surveys · head to head

Medallia vs Workhuman

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Rated
-
Full reviewWebsite
Workhuman logo

Workhuman

Employee Engagement

Bring more humanity to the workplace

From
On request
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Medallia covers Multi-channel feedback capture, Workhuman covers Social recognition.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and Workhuman actually diverge.

Attributes where Medallia and Workhuman differ
AttributeMedalliaWorkhuman
PlatformsWeb, iOS, AndroidWeb, Ios, Android, Api
CategorySurveysEmployee Engagement
FoundedUnknown1999

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in Workhuman

  • Social recognition
  • Service milestones
  • Peer-to-peer awards
  • Conversations (feedback)
  • Life events celebration
  • Community celebrations
  • Rewards marketplace
  • Workhuman IQ analytics

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Workhuman
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Workhuman
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Workhuman
  • A company running employee and customer experience programmes and wanting one vendor across bothnot Workhuman

Workhuman

  • Employee recognitionnot Medallia
  • Service anniversariesnot Medallia
  • Continuous feedbacknot Medallia
  • Culture transformationnot Medallia
  • Retention improvementnot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Workhuman

Nothing recorded yet. See the Workhuman review.

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

Workhuman

On request
  • Social Recognition$undefined/month
    • Peer-to-peer recognition
    • Manager recognition
    • Points & rewards
  • Service Milestones$undefined/month
    • Anniversary celebrations
    • Career milestones
    • Custom awards
  • Full Suite$undefined/month
    • All recognition products
    • Conversations (feedback)
    • Life events

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose Workhuman if

  • You need social recognition.
  • You work on Web, Ios, Android, Api.
  • You also want service milestones.
Workhuman review

Questions people ask

Is Medallia or Workhuman better?
Neither clearly leads. Medallia starts at On request and Workhuman at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or Workhuman?
Medallia starts at On request and Workhuman at On request.
Does Medallia or Workhuman run on more platforms?
Medallia runs on Web, iOS, Android. Workhuman runs on Web, Ios, Android, Api.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Workhuman is typically brought in for.
What can Medallia do that Workhuman cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. Workhuman covers Social recognition, Service milestones, Peer-to-peer awards, Conversations (feedback).

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Workhuman: Does Workhuman publish pricing on their website?

No, Workhuman does not publish specific pricing details on their main website. Organizations interested in Workhuman must contact their sales team directly to receive customized pricing quotes.

Source
Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

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