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Surveys · head to head

Medallia vs Workvivo

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Rated
-
Full reviewWebsite
Workvivo logo

Workvivo

Employee Engagement

Employee experience platform for connected workplaces

From
$4/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; Workvivo the pricing page publishes no price, no minimum and no per-licence rate; the vendor states cost depends on licence count and organisation needs and requires a custom quote
  • They diverge on capability: Medallia covers Multi-channel feedback capture, Workvivo covers Social activity feed.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and Workvivo actually diverge.

Attributes where Medallia and Workvivo differ
AttributeMedalliaWorkvivo
Starting priceOn request$4/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb
CategorySurveysEmployee Engagement
FoundedUnknown2017

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in Workvivo

  • Social activity feed
  • Employee recognition
  • Internal communications
  • Mobile app
  • Podcasts and video
  • Surveys
  • Analytics
  • Integrations

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Workvivo
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Workvivo
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Workvivo
  • A company running employee and customer experience programmes and wanting one vendor across bothnot Workvivo

Workvivo

  • Company-wide internal communications and news for desk and frontline staffnot Medallia
  • Employee recognition, badges and awards inside a social activity feednot Medallia
  • Livestreamed all-hands broadcasts with multi-language auto-translationnot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Workvivo

  • The pricing page publishes no price, no minimum and no per-licence rate; the vendor states cost depends on licence count and organisation needs and requires a custom quote
  • There is no free trial; the vendor offers only a demo
  • Real-time chat with voice and video is a paid add-on rather than part of the core platform
  • Agentic search across connected systems is sold separately as the HQ Agent add-on tier
  • Employee listening and engagement surveys sit in the separate Seer product, added on or bought standalone
  • Digital signage through Workvivo TV is another paid add-on
  • Plan and add-on changes go through a Workvivo CX Manager rather than self-serve

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

Workvivo

$4/month
  • Business$4/month
    • Social feed
    • Recognition
    • Mobile app
  • Enterprise$undefined/month
    • Advanced analytics
    • Custom integrations
    • Dedicated support

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose Workvivo if

  • You need social activity feed.
  • You also want employee recognition.
Workvivo review

Questions people ask

Is Medallia or Workvivo better?
Neither clearly leads. Medallia starts at On request and Workvivo at $4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or Workvivo?
Medallia starts at On request and Workvivo at $4/month.
Does Medallia or Workvivo run on more platforms?
Medallia runs on Web, iOS, Android. Workvivo runs on Web.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Workvivo is typically brought in for.
What can Medallia do that Workvivo cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. Workvivo covers Social activity feed, Employee recognition, Internal communications, Mobile app.

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Workvivo: How is Workvivo pricing structured?

Workvivo uses custom pricing based on the number of licenses you require and your organization's specific needs. The platform offers the core Workvivo HQ product plus optional add-ons including HQ Agent, Chat, Workvivo TV, and Seer.

Source
Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Workvivo: Can I upgrade my Workvivo account with additional features later?

Yes, you can speak with your Workvivo CX Manager to request additional features or upgrade your account at any time.

Source
Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

Workvivo: What add-on products are available beyond the core Workvivo HQ platform?

Workvivo offers four add-on modules: HQ Agent for automation, Chat for internal messaging, Workvivo TV for digital displays, and Seer which can be purchased as an add-on or standalone product.

Source
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