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Surveys · head to head

Medallia vs Simpplr

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Rated
-
Full reviewWebsite
Simpplr logo

Simpplr

Employee Engagement

AI-powered employee experience intranet

From
$8/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; Simpplr no price, plan tier or per-employee rate is published; the pricing page is a quote request form
  • They diverge on capability: Medallia covers Multi-channel feedback capture, Simpplr covers AI-powered search.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and Simpplr actually diverge.

Attributes where Medallia and Simpplr differ
AttributeMedalliaSimpplr
Starting priceOn request$8/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb
CategorySurveysEmployee Engagement
FoundedUnknown2014

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in Simpplr

  • AI-powered search
  • Personalized content
  • News and updates
  • Employee directory
  • Analytics
  • Mobile app
  • Surveys
  • Integrations

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Simpplr
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Simpplr
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Simpplr
  • A company running employee and customer experience programmes and wanting one vendor across bothnot Simpplr

Simpplr

  • AI-powered employee intranet and digital HQnot Medallia
  • Internal communications and newsletters targeted by audiencenot Medallia
  • Employee recognition, surveys and onboarding journeysnot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Simpplr

  • No price, plan tier or per-employee rate is published; the pricing page is a quote request form
  • The vendor states quotes are tailored to organisation size, complexity and level of ongoing support
  • Volume discounts are only offered to organisations with 500 employees or more
  • Migration services are charged at different levels depending on organisation size and complexity
  • Enhanced customer success and global support are described as value-add options rather than included
  • Getting any figure requires submitting name, company, business email, phone number and country

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

Simpplr

$8/month
  • Essentials$8/month
    • Intranet pages
    • News feed
    • Search
  • Enterprise$undefined/month
    • AI recommendations
    • Advanced analytics
    • Custom integrations

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose Simpplr if

  • You need ai-powered search.
  • You also want personalized content.
Simpplr review

Questions people ask

Is Medallia or Simpplr better?
Neither clearly leads. Medallia starts at On request and Simpplr at $8/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or Simpplr?
Medallia starts at On request and Simpplr at $8/month.
Does Medallia or Simpplr run on more platforms?
Medallia runs on Web, iOS, Android. Simpplr runs on Web.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Simpplr is typically brought in for.
What can Medallia do that Simpplr cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. Simpplr covers AI-powered search, Personalized content, News and updates, Employee directory.

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Simpplr: How much does Simpplr cost?

Simpplr does not publish standard pricing. The vendor uses volume-based, customized pricing tailored to organizational factors such as employee count and size. Customers must complete a form with company details to receive a personalized quote.

Source
Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Simpplr: What is Simpplr's pricing model?

Simpplr offers volume-based pricing with discounted intranet pricing available for organizations with 500 or more employees. The platform is scalable and allows customers to purchase additional licenses as their organization grows.

Source
Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

Simpplr: Does Simpplr offer a free trial?

Simpplr provides limited 14-day trials where space is available, but a free tier is not available. The subscription includes 4 releases annually, technical support, customer success oversight, training, and global support access.

Source
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