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ManyChat vs Jivochat

ManyChat logo

ManyChat

Software

Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS

From
Free
Rated
-
Full reviewWebsite
Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ManyChat pro plan pricing scales quickly with contact count, becoming expensive for large audiences.; Jivochat the free plan keeps only 2 months of chat history and has no CRM
  • They diverge on capability: ManyChat covers Visual Flow Builder, Jivochat covers Live chat.

Where they differ

Only the attributes on which ManyChat and Jivochat actually diverge.

Attributes where ManyChat and Jivochat differ
AttributeManyChatJivochat
Platformsweb, ios, androidWeb, Mobile app, IOS, Android
FoundedUnknown2008

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ManyChat

  • Visual Flow Builder
  • Instagram Automation
  • WhatsApp Automation
  • SMS Marketing
  • Broadcast Campaigns
  • E-commerce Integrations

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Slack
  • Telegram
  • Viber

What people use each for

The jobs each tool is most often brought in to do.

ManyChat

  • Automating Instagram DM and comment repliesnot Jivochat
  • Lead generation via chat funnelsnot Jivochat
  • WhatsApp order updates and broadcastsnot Jivochat
  • E-commerce cart recovery via chatnot Jivochat

Jivochat

  • Live chat and messaging support across website and social channelsnot ManyChat
  • Handling customer conversations from one agent inboxnot ManyChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ManyChat

  • Pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
  • WhatsApp automation requires a connected WhatsApp Business API number with separate messaging costs.
  • The free plan has restrictive contact and feature limits compared to paid competitors.
  • Advanced flow logic can become difficult to manage for very complex automation sequences.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

ManyChat

Free
  • Free$undefined/month
    • Limited contacts
    • Core automation features
    • Basic channels
  • Pro$15/month
    • Higher contact limits
    • All channels
    • Broadcast messaging

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Which should you pick?

Choose ManyChat if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on web, ios, android.
  • You also want instagram automation.
ManyChat review

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Questions people ask

Is ManyChat or Jivochat better?
Neither clearly leads. ManyChat starts at Free and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ManyChat or Jivochat?
ManyChat starts at Free and Jivochat at Free.
Does ManyChat or Jivochat run on more platforms?
ManyChat runs on web, ios, android. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use ManyChat for free?
Both have a free tier, so you can try either at no cost before committing.
What is ManyChat best used for?
ManyChat is most often used for automating instagram dm and comment replies, lead generation via chat funnels, whatsapp order updates and broadcasts, e-commerce cart recovery via chat. Of those, automating instagram dm and comment replies and lead generation via chat funnels are not what Jivochat is typically brought in for.
What can ManyChat do that Jivochat cannot?
ManyChat covers Visual Flow Builder, Instagram Automation, WhatsApp Automation, SMS Marketing. Jivochat covers Live chat, Phone integration, Email support, Chatbot builder.
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