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Gorgias vs ManyChat

Gorgias logo

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
ManyChat logo

ManyChat

Live Chat

Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only ManyChat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gorgias no published pricing; customers must sign up or contact sales; ManyChat pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
  • They diverge on capability: Gorgias covers Omnichannel inbox, ManyChat covers Visual Flow Builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gorgias and ManyChat actually diverge.

Attributes where Gorgias and ManyChat differ
AttributeGorgiasManyChat
Starting price$10/monthFree
Pricing modelusage-basedfreemium
Free tierNoYes
Founded2015Unknown

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Shopify
  • BigCommerce

Only in ManyChat

  • Visual Flow Builder
  • Instagram Automation
  • WhatsApp Automation
  • SMS Marketing
  • Broadcast Campaigns
  • E-commerce Integrations

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • Customer helpdesk automationnot ManyChat
  • Omnichannel customer supportnot ManyChat
  • AI-powered conversation resolutionnot ManyChat

ManyChat

  • Automating Instagram DM and comment repliesnot Gorgias
  • Lead generation via chat funnelsnot Gorgias
  • WhatsApp order updates and broadcastsnot Gorgias
  • E-commerce cart recovery via chatnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • No published pricing; customers must sign up or contact sales
  • Ticket volume limits range from 50 to 5,000 per month depending on plan
  • Pricing model not transparent; described as scaling with volume

ManyChat

  • Pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
  • WhatsApp automation requires a connected WhatsApp Business API number with separate messaging costs.
  • The free plan has restrictive contact and feature limits compared to paid competitors.
  • Advanced flow logic can become difficult to manage for very complex automation sequences.

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

ManyChat

Free
  • Free$undefined/month
    • Limited contacts
    • Core automation features
    • Basic channels
  • Pro$15/month
    • Higher contact limits
    • All channels
    • Broadcast messaging

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose ManyChat if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on web, ios, android.
  • You also want instagram automation.
ManyChat review

Questions people ask

Is Gorgias or ManyChat better?
Neither clearly leads. Gorgias starts at $10/month and ManyChat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or ManyChat?
ManyChat has a free tier; the other does not. Paid plans start at $10/month for Gorgias and Free for ManyChat.
Does Gorgias or ManyChat run on more platforms?
Gorgias runs on Web, Ios, Android. ManyChat runs on web, ios, android.
Can I use ManyChat for free?
Yes. ManyChat has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Gorgias best used for?
Gorgias is most often used for customer helpdesk automation, omnichannel customer support, ai-powered conversation resolution. Of those, customer helpdesk automation and omnichannel customer support are not what ManyChat is typically brought in for.
What can Gorgias do that ManyChat cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation. ManyChat covers Visual Flow Builder, Instagram Automation, WhatsApp Automation, SMS Marketing.

Answered from the vendors’ own pages

Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source
ManyChat: How much does Manychat cost?

Manychat offers a free plan at $0/month and Pro plan starting at $15/month. Pro plan pricing scales with number of contacts. Elite tier offers custom pricing. Free plan allows automation for up to 1,000 contacts.

Source
Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source
ManyChat: What channels does Manychat support?

Free plan supports Instagram Direct Messages and Facebook Messenger. Pro and Elite plans add WhatsApp, SMS text messaging, and email. All channels allow unlimited custom automation flows once contacts are engaged.

Source
Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source
ManyChat: How does Manychat AI pricing work?

Manychat AI features including Intention Recognition, AI Steps, Text Improver, and Flow Builder Assistant are available in Pro and Elite plans at no extra cost. Pro plan includes monthly Chaos AI credits for AI-powered features.

Source
Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source
ManyChat: Can I cancel my Manychat subscription anytime?

Yes, Manychat allows cancellation of payment plans at any time. No long-term contract is required. Standard payment methods including credit cards are accepted.

Source
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