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Field Service · head to head

MaintainX vs Workiz

MaintainX logo

MaintainX

Field Service

Mobile-first maintenance and work order management for frontline teams

From
Free
Rated
-
Full reviewWebsite
Workiz logo

Workiz

Field Service

Field service management for locksmiths, garage doors and small trades with built-in phone tracking

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only MaintainX has a free tier, so it costs nothing to try first.
  • Each has a real cost: MaintainX per-user pricing punishes organisations with many occasional users, and the requester-only seat model does not solve this as cleanly as it appears; Workiz workiz has removed list prices from its own pricing page, so plan cost now requires a quote and there is no public figure to hold the sales conversation against.
  • They diverge on capability: MaintainX covers Mobile work orders, Workiz covers Call tracking and recording.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which MaintainX and Workiz actually diverge.

Attributes where MaintainX and Workiz differ
AttributeMaintainXWorkiz
Starting priceFreeOn request
Pricing modelFreemium, per user per monthquote
Free tierYesNo

Identical on both: platforms (Web, iOS, Android), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in MaintainX

  • Mobile work orders
  • Offline mode
  • Preventive maintenance
  • Digital procedures
  • Parts inventory
  • Asset history

Only in Workiz

  • Call tracking and recording
  • Scheduling and dispatch
  • Estimates and invoices
  • Online payments
  • Automations
  • Genius Leads
  • Price book
  • Service plans

What people use each for

The jobs each tool is most often brought in to do.

MaintainX

  • Maintenance teams replacing paper work orders and whiteboardsnot Workiz
  • Plants needing technicians to log work at the machine rather than back at a terminalnot Workiz
  • Multi-site facilities operations wanting one asset history across locationsnot Workiz
  • Organisations that must evidence preventive maintenance for audit or insurancenot Workiz

Workiz

  • A locksmith or garage door company that buys most of its work from paid search and needs cost per booked job attributed to the phone number that rangnot MaintainX
  • A five technician appliance repair firm replacing a shared Google Calendar and a paper invoice booknot MaintainX
  • An operator who wants missed inbound calls flagged and followed up automatically rather than lost to a competitornot MaintainX
  • A franchise group needing inventory, purchase orders and API access across several locations on one accountnot MaintainX

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

MaintainX

  • Per-user pricing punishes organisations with many occasional users, and the requester-only seat model does not solve this as cleanly as it appears
  • Reporting is adequate rather than deep, and teams wanting genuine reliability analytics generally export to a BI tool
  • Parts inventory sits behind the Premium tier, which is a steep jump from Essential for a feature many maintenance teams treat as core
  • Integration with heavyweight ERP is available but real SAP or Oracle projects need work beyond the connector
  • Less suited to complex asset hierarchies and condition-based maintenance than an established enterprise asset management platform

Workiz

  • Workiz has removed list prices from its own pricing page, so plan cost now requires a quote and there is no public figure to hold the sales conversation against.
  • Each plan includes only a handful of members and additional ones are billed as add-ons at a rate the company does not publish, so a ten person crew costs substantially more than the base plan figure implies.
  • Automations are capped per tier at five, ten and thirty, so a business that automates follow-ups aggressively hits the ceiling and has to upgrade for the automation count alone rather than for any feature it wants.
  • Inventory, purchase orders, equipment tracking and API access are all confined to the top Ultimate tier, which puts basic parts tracking behind the most expensive plan.
  • Card processing rates are set per account rather than published, so payment fees, which are usually the largest recurring line for a field service firm, are invisible until you are quoted.

Pricing, plan by plan

MaintainX

Free
  • BasicFree
    • Unlimited work orders
    • Unlimited assets
    • 2 procedure templates
  • Essential$21/user/month
    • Unlimited procedures
    • Preventive maintenance
    • Advanced reporting
  • Premium$69/user/month
    • Parts inventory
    • Purchase orders
    • Meter-based triggers
  • Enterprise$undefined/user/month
    • SSO and SCIM
    • Custom integrations
    • Dedicated success manager

Workiz

On request
  • Standard$undefined/month
    • Core scheduling, jobs, estimates, invoices and online payments
    • Five automations
    • QuickBooks Online sync
  • Pro$undefined/month
    • Everything in Standard
    • Ten automations
    • Genius Leads and Genius Scheduling
  • Ultimate$undefined/month
    • Everything in Pro
    • Thirty automations
    • Inventory management, purchase orders and equipment tracking

Which should you pick?

Choose MaintainX if

  • You need mobile work orders.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want offline mode.
MaintainX review

Choose Workiz if

  • You need call tracking and recording.
  • You work on Web, iOS, Android.
  • You also want scheduling and dispatch.
Workiz review

Questions people ask

Is MaintainX or Workiz better?
Neither clearly leads. MaintainX starts at Free and Workiz at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, MaintainX or Workiz?
MaintainX has a free tier; the other does not. Paid plans start at Free for MaintainX and On request for Workiz.
Does MaintainX or Workiz run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
Can I use MaintainX for free?
Yes. MaintainX has a free tier, so you can try it without paying. Workiz starts at On request.
What is MaintainX best used for?
MaintainX is most often used for maintenance teams replacing paper work orders and whiteboards, plants needing technicians to log work at the machine rather than back at a terminal, multi-site facilities operations wanting one asset history across locations, organisations that must evidence preventive maintenance for audit or insurance. Of those, maintenance teams replacing paper work orders and whiteboards and plants needing technicians to log work at the machine rather than back at a terminal are not what Workiz is typically brought in for.
What can MaintainX do that Workiz cannot?
MaintainX covers Mobile work orders, Offline mode, Preventive maintenance, Digital procedures. Workiz covers Call tracking and recording, Scheduling and dispatch, Estimates and invoices, Online payments.

Answered from the vendors’ own pages

MaintainX: Is the free tier actually usable?

Yes. It allows unlimited work orders and assets with the full mobile app, and small teams run on it indefinitely. The limits that push teams to pay are procedure templates, preventive maintenance scheduling and reporting.

Workiz: How much does Workiz cost?

Workiz no longer publishes plan prices on its own site. Tiers are Standard, Pro and Ultimate, and pricing now comes from a quote or trial signup.

MaintainX: How does it compare to UpKeep?

Both are mobile-first CMMS aimed at the same buyer. MaintainX is generally stronger on procedures and the free tier; UpKeep has a longer history with parts and purchasing. The decision usually comes down to which mobile app the technicians prefer in a trial.

Workiz: Are extra users included?

No. Each plan includes a set number of members and additional members are charged as add-ons at a rate that is not published.

MaintainX: Does it work without signal?

Yes. Offline mode is a core feature rather than an add-on, which matters in plant areas and basements where a web-only CMMS is unusable.

Workiz: Does it do call tracking?

Yes, and this is its strongest feature. Inbound calls are recorded and attributed to the marketing source, which is unusual in field service software.

MaintainX: Can it handle multiple sites?

Yes, from the Premium tier. Multi-site asset hierarchies and cross-site reporting are not available on Essential.

Workiz: When do I need the Ultimate plan?

If you need inventory, purchase orders, equipment tracking or API access, which are not available on Standard or Pro.

MaintainX: What is the real cost for a 20-person team?

On Premium at list, roughly 16,560 USD a year before negotiation. Most of the saving comes from designating occasional staff as requesters rather than full users, so count your true licensed seats before comparing quotes.

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