Software · pricing
Zoho Desk pricing
Zoho Desk publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- Free
- Model
- Subscription
- Tiers
- 4
- Free tier
- Yes
Zoho Desk plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 4 | Entry tier |
| Standard | $14/month | 3 | +$14/month, 3 more features |
| Professional | $23/month | 3 | +$9/month, 3 more features |
| Enterprise | $40/month | 3 | +$17/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers 3 agents, email ticketing, help center, mobile apps.
Standard
$14/monthOver Free, this tier adds:
- Social channels
- Workflow automation
- Customer happiness ratings
Professional
$23/monthOver Standard, this tier adds:
- Multi-department
- Round-robin assignment
- Custom fields
Enterprise
$40/monthOver Professional, this tier adds:
- AI Zia
- Multi-brand help center
- Advanced analytics
Where Zoho Desk stops being free
Free, Free
- 3 agents
- Email ticketing
- Help center
- Mobile apps
Standard, $14/month
The first thing you pay for:
- Social channels
- Workflow automation
- Customer happiness ratings
What the product covers
The full Zoho Desk feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Ticket management
- Multi-channel support
- AI assistant
- Automation
- Knowledge base
- Reporting
Integrations
- Zoho CRM
- Slack
- Salesforce
- G Suite
- Microsoft 365
Security
- SOC2
- GDPR
- ISO27001
Platform
- Web support
- Ios support
- Android support
People bring Zoho Desk in for multi-channel support, it help desk, customer service. If that is not the job you are buying for, the alternatives to Zoho Desk are worth a look before you commit to a tier.
Before you pay for Zoho Desk
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between Free and $40/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Zoho Desk runs on web, ios, android, and is published by Zoho Corporation of Chennai, India. The full record is on the Zoho Desk review.
Zoho Desk pricing questions
- How much does Zoho Desk cost?
- Zoho Desk publishes 4 tiers, from Free for Free up to $40/month for Enterprise. The entry tier costs nothing.
- Does Zoho Desk have a free plan?
- Yes. The Free tier costs nothing and covers 3 agents, email ticketing, help center. Paying starts at $14/month for Standard.
- What is the difference between Free and Standard on Zoho Desk?
- Standard costs $14/month against Free, and adds social channels, workflow automation, customer happiness ratings.
- Is the Enterprise plan on Zoho Desk worth it?
- That depends entirely on whether you need what it adds, which on the published record is ai zia, multi-brand help center, advanced analytics. It costs $40/month against $14/month for Standard. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with Zoho Desk?
- The record lists 17 features across 4 areas: core, integrations, security, platform. In practice it is brought in for multi-channel support, it help desk, customer service.
- Does Zoho Desk charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Zoho Desk prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Zoho Desk against before paying?
- Nothing else in this directory is filed close enough to Zoho Desk to make a useful price comparison.