Softwr

Live Chat · head to head

LivePerson vs Plain

LivePerson logo

LivePerson

Live Chat

Enterprise-grade conversational AI platform

From
On request
Free plan
No
Full reviewWebsite
Plain logo

Plain

Customer Support

AI support infrastructure built for B2B teams

From
$35/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Plain foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • They diverge on capability: LivePerson covers Live chat, Plain covers Multi-channel consolidation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LivePerson and Plain actually diverge.

Attributes where LivePerson and Plain differ
AttributeLivePersonPlain
Starting priceOn request$35/month
Pricing modelsubscriptionTiered pricing per seat with credit system
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, API
CategoryLive ChatCustomer Support
Founded1995Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Slack
  • Webhooks

Only in Plain

  • Multi-channel consolidation
  • AI agents
  • Workflow automation
  • Sidekick assistant
  • Insights engine
  • Linear and Jira integration
  • Help Center and Knowledge Base
  • API-first extensibility

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Plain
  • Routing customer conversations between bots and human agentsnot Plain

Plain

  • Consolidating support from multiple channels into one inboxnot LivePerson
  • Automating support workflows with AI agentsnot LivePerson
  • Extracting insights and trends from customer conversationsnot LivePerson
  • Building custom support solutions with API accessnot LivePerson
  • Implementing AI-assisted customer support at scalenot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Plain

  • Foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • Pricing increases significantly from Foundation to Horizon ($35 to $299 per month)
  • No published pricing for Frontier (custom) plan
  • Additional seat costs ($99 per seat) add up for larger teams
  • Credit-based system requires monitoring usage to avoid overages

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Plain

$35/month
  • Foundation$35/month
    • 2,000 credits per month
    • Slack and email channels
    • Ari AI agent
  • Horizon$299/month
    • 15,000 credits per month
    • All Foundation features
    • Microsoft Teams integration
  • Frontier$null/custom
    • Custom credit allowance
    • All Horizon features
    • Discord channels

Which should you pick?

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Choose Plain if

  • You need multi-channel consolidation.
  • You work on Web, API.
  • You also want ai agents.
Plain review

Questions people ask

Is LivePerson or Plain better?
Neither clearly leads. LivePerson starts at On request and Plain at $35/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Plain?
LivePerson starts at On request and Plain at $35/month.
Does LivePerson or Plain run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Plain runs on Web, API.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Plain is typically brought in for.
What can LivePerson do that Plain cannot?
LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Plain covers Multi-channel consolidation, AI agents, Workflow automation, Sidekick assistant.

Answered from the vendors’ own pages

LivePerson: How much does LivePerson cost?

LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.

Source
Plain: What is included in the Foundation plan?

The Foundation plan ($35/month per seat) includes 2,000 credits per month, support for Slack and email, Ari AI agent, Linear and Jira integrations, and Help Center access. Up to 5 seats are included.

Source
LivePerson: What are LivePerson's pricing tiers?

LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.

Source
Plain: Can I use Plain with Microsoft Teams?

Yes, Microsoft Teams integration is available on the Horizon plan ($299/month) and higher.

Source
LivePerson: Are there additional fees beyond the base LivePerson subscription?

Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).

Source
Plain: Is there a free trial for Plain?

Yes, Plain offers a 7-day free trial with no credit card required. You can also get 50% discount through their startup program.

Source
Share

Related pages

More on LivePerson

More on Plain

Keep looking

Other head to heads