Customer Support · alternatives
Alternatives to Zoho Desk
20 customer support tools sit alongside Zoho Desk in this directory. Below is what separates each from Zoho Desk on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 20
- With a free tier
- 9
- Cheaper to start
- 0
- Zoho Desk starts at
- Free
Why people look past Zoho Desk
Only what the record supports. Each point below is a figure on the Zoho Desk entry measured against the tools listed beside it.
Cost climbs steeply across the tiers
Zoho Desk publishes 4 tiers, from Free up to $40/month. Teams that outgrow the entry plan can find the next rung a large step, the Zoho Desk pricing page breaks each one down.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
Customer service suite with live chat and automation
Priced and rated the same as Zoho Desk on the figures we hold. The difference, if there is one, is in the feature records.
Customer service software for scaling companies
Priced and rated the same as Zoho Desk on the figures we hold. The difference, if there is one, is in the feature records.
Cloud contact center from AWS
- Sold on a usage-based model rather than subscription.
- 1 tier to Zoho Desk's 4.
Gmail-based help desk
Priced and rated the same as Zoho Desk on the figures we hold. The difference, if there is one, is in the feature records.
High-velocity service management
Priced and rated the same as Zoho Desk on the figures we hold. The difference, if there is one, is in the feature records.
Open-source customer engagement platform
- Starts $19 a month dearer, at $19/month.
- 2 tiers to Zoho Desk's 4.
Every Zoho Desk alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| Zoho Desk (this page) | Free | Subscription | 4 | |
| Customerly | Free | Subscription | 4 | vs Zoho Desk |
| HubSpot Service Hub | Free | Subscription | 4 | vs Zoho Desk |
| Amazon Connect | Free | Usage-based | 1 | vs Zoho Desk |
| Hiver | Free | Subscription | 4 | vs Zoho Desk |
| Jira Service Management | Free | Subscription | 4 | vs Zoho Desk |
| Chatwoot | Free, then $19/month | - | 2 | vs Zoho Desk |
| LiveAgent | Free | Subscription | 4 | vs Zoho Desk |
| Freshworks Customer Service Suite | Free, then $19/agent-per-month | - | - | vs Zoho Desk |
| Help Scout | Free, then $20/month | Subscription | 3 | vs Zoho Desk |
| Klaus | $50/month | - | 1 | vs Zoho Desk |
| Front | $25/month per seat | Subscription | - | vs Zoho Desk |
| Groove | $12/month | Subscription | 3 | vs Zoho Desk |
| Freshservice | $19/month | Subscription | 4 | vs Zoho Desk |
| Kustomer | On request | Quote | - | vs Zoho Desk |
| Gladly | $180/month | Subscription | 2 | vs Zoho Desk |
| DelightChat | $29/month | - | 3 | vs Zoho Desk |
| HappyFox | $29/month | Subscription | 4 | vs Zoho Desk |
| Dixa | $39/month | Subscription | 3 | vs Zoho Desk |
| BMC Helix | On request | Quote | - | vs Zoho Desk |
| Dialpad Contact Center | $95/month | Subscription | 3 | vs Zoho Desk |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the Zoho Desk badges page.
Cheaper ways to solve the same problem
Free to start (9)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- Customerly , Free
- HubSpot Service Hub , Free
- Amazon Connect , Free
- Hiver , Free
- Jira Service Management , Free
- Chatwoot , Free, then $19/month
- LiveAgent , Free
- Freshworks Customer Service Suite , Free, then $19/agent-per-month
What you would be giving up
Zoho Desk is most often brought in for multi-channel support, it help desk, customer service. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If Zoho Desk is broadly right and the question is cost, the Zoho Desk pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Support category lists everything the directory holds, and best customer support tools ranks them.
Zoho Desk runs on web, ios, android. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about Zoho Desk alternatives
- What are the main alternatives to Zoho Desk?
- 20 other customer support tools are listed in this directory, led by Customerly, HubSpot Service Hub, Amazon Connect, Hiver. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to Zoho Desk?
- 9 of the alternatives listed here can be used without paying: Customerly, HubSpot Service Hub, Amazon Connect, Hiver, Jira Service Management.
- Why do people look for an alternative to Zoho Desk?
- On the figures on record, one thing stands out: cost climbs steeply across the tiers. Each is set out with the numbers behind it above.
- What would I give up by switching from Zoho Desk?
- Zoho Desk is most often brought in for multi-channel support, it help desk, customer service. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to Zoho Desk?
- None of the customer support tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these Zoho Desk alternatives chosen?
- They are the tools filed in the same category, Customer Support, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored slot runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare Zoho Desk against one of these directly?
- Every alternative below has a side-by-side page against Zoho Desk covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every customer support tool?
- No. It covers what this directory holds in the Customer Support category, 20 tools beside Zoho Desk. The category page lists the rest of the catalogue as it grows.