Customer Support · pricing
Plain pricing
Plain publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $35/month
- Model
- Tiered pricing per seat with credit system
- Tiers
- 3
- Free tier
- Not on record
Plain plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Foundation | $35/month | 8 | Entry tier |
| Horizon | $299/month | 9 | +$264/month, 9 more features |
| Frontier | On request | 7 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Foundation
$35/monthThe entry tier. It covers 2,000 credits per month, slack and email channels, ari ai agent, linear and jira integrations, help center and knowledge base, up to 5 user seats.
Horizon
$299/monthOver Foundation, this tier adds:
- 15,000 credits per month
- All Foundation features
- Microsoft Teams integration
- SLAs and escalation paths
- CRM integrations
- Reporting themes
- AI suggested responses
- 3 seats included (additional seats $99)
- Up to 10 user seats with unlimited viewer seats
Frontier
On requestOver Horizon, this tier adds:
- Custom credit allowance
- All Horizon features
- Discord channels
- Advanced security (SSO, SCIM)
- Custom AI capabilities
- Dedicated customer success manager
- White glove onboarding
What the product covers
The full Plain feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Multi-channel consolidation
- AI agents
- Workflow automation
- Sidekick assistant
- Help Center and Knowledge Base
Analytics
- Insights engine
Integrations
- Linear and Jira integration
Developer
- API-first extensibility
People bring Plain in for consolidating support from multiple channels into one inbox, automating support workflows with ai agents, extracting insights and trends from customer conversations, building custom support solutions with api access, implementing ai-assisted customer support at scale. If that is not the job you are buying for, the alternatives to Plain are worth a look before you commit to a tier.
How that compares in Customer Support
Across the 3 customer support tools in this directory that publish a starting price, the median entry point is $99/month. Plain starts at $35/month, which puts it below the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Plain (this page) | $35/month | Tiered pricing per seat with credit system | - | |
| Richpanel | $99/month | Per-seat plus per-conversation for AI agents | - | vs Plain |
| Helpjuice | $249/month | subscription | - | vs Plain |
| HelpCrunch | On request | subscription | - | vs Plain |
| Document360 | On request | quote | - | vs Plain |
| Hiver | Free | subscription | - | vs Plain |
| Freshdesk | $19/month | subscription | - | vs Plain |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Plain badges page.
Before you pay for Plain
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $35/month and On request, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Plain against the tools that do have one before committing.
Plain runs on web, api, and is published by Plain. The full record is on the Plain review, and the rest of the category is under best customer support tools.
Plain pricing questions
- How much does Plain cost?
- Plain publishes 3 tiers, from $35/month for Foundation up to On request for Frontier. The cheapest paid tier is $35/month.
- Does Plain have a free plan?
- Not on the record we hold: Plain is listed as Tiered pricing per seat with credit system. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Foundation and Horizon on Plain?
- Horizon costs $299/month against $35/month, and adds 15,000 credits per month, all foundation features, microsoft teams integration, slas and escalation paths.
- Is the Frontier plan on Plain worth it?
- That depends entirely on whether you need what it adds, which on the published record is custom credit allowance, all horizon features, discord channels, advanced security (sso, scim). It costs On request against $35/month for Foundation. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is Plain expensive for a customer support tool?
- It starts below the middle of its category. Across the 3 customer support tools in this directory that publish a starting price, the median entry point is $99/month; Plain starts at $35/month.
- Which customer support tools can I use without paying?
- 2 of the 8 customer support tools listed alongside Plain have a free tier: Hiver, Jira Service Management.
- What am I actually paying for with Plain?
- The record lists 8 features across 4 areas: core, analytics, integrations, developer. In practice it is brought in for consolidating support from multiple channels into one inbox, automating support workflows with ai agents, extracting insights and trends from customer conversations.
- Does Plain charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Plain prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Plain against before paying?
- The closest customer support tools in this directory are Richpanel, Helpjuice, HelpCrunch, Document360. Each has a side-by-side comparison with Plain covering price, platforms and features.