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Microsoft Dynamics 365 Chat vs Plain

Microsoft Dynamics 365 Chat logo

Microsoft Dynamics 365 Chat

Live Chat

Omnichannel chat solution integrated with Microsoft ecosystem

From
On request
Rated
-
Full reviewWebsite
Plain logo

Plain

Customer Support

AI support infrastructure built for B2B teams

From
$35/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Microsoft Dynamics 365 Chat specific pricing not disclosed on product page; Plain foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • They diverge on capability: Microsoft Dynamics 365 Chat covers Omnichannel messaging, Plain covers Multi-channel consolidation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Microsoft Dynamics 365 Chat and Plain actually diverge.

Attributes where Microsoft Dynamics 365 Chat and Plain differ
AttributeMicrosoft Dynamics 365 ChatPlain
Starting priceOn request$35/month
Pricing modelsubscriptionTiered pricing per seat with credit system
PlatformsWeb, Mobile app, IOS, AndroidWeb, API
CategoryLive ChatCustomer Support
Founded1975Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Microsoft Dynamics 365 Chat

  • Omnichannel messaging
  • Live chat
  • Email support
  • Social media integration
  • Outlook
  • Teams
  • 365
  • Power BI

Only in Plain

  • Multi-channel consolidation
  • AI agents
  • Workflow automation
  • Sidekick assistant
  • Insights engine
  • Linear and Jira integration
  • Help Center and Knowledge Base
  • API-first extensibility

What people use each for

The jobs each tool is most often brought in to do.

Microsoft Dynamics 365 Chat

  • Customer service omnichannel communicationnot Plain
  • Multi-channel customer engagementnot Plain
  • AI-powered customer conversationsnot Plain
  • Enterprise customer service automationnot Plain

Plain

  • Consolidating support from multiple channels into one inboxnot Microsoft Dynamics 365 Chat
  • Automating support workflows with AI agentsnot Microsoft Dynamics 365 Chat
  • Extracting insights and trends from customer conversationsnot Microsoft Dynamics 365 Chat
  • Building custom support solutions with API accessnot Microsoft Dynamics 365 Chat
  • Implementing AI-assisted customer support at scalenot Microsoft Dynamics 365 Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Microsoft Dynamics 365 Chat

  • Specific pricing not disclosed on product page
  • Directs users to separate pricing overview page for details
  • Requires contacting sales for custom quotes and pricing

Plain

  • Foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • Pricing increases significantly from Foundation to Horizon ($35 to $299 per month)
  • No published pricing for Frontier (custom) plan
  • Additional seat costs ($99 per seat) add up for larger teams
  • Credit-based system requires monitoring usage to avoid overages

Pricing, plan by plan

Microsoft Dynamics 365 Chat

On request
  • Customer Service Professional$100/month
    • Basic chat
    • Ticketing
  • Customer Service Enterprise$200/month
    • Advanced omnichannel
    • AI integration
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Plain

$35/month
  • Foundation$35/month
    • 2,000 credits per month
    • Slack and email channels
    • Ari AI agent
  • Horizon$299/month
    • 15,000 credits per month
    • All Foundation features
    • Microsoft Teams integration
  • Frontier$null/custom
    • Custom credit allowance
    • All Horizon features
    • Discord channels

Which should you pick?

Choose Microsoft Dynamics 365 Chat if

  • You need omnichannel messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want live chat.
Microsoft Dynamics 365 Chat review

Choose Plain if

  • You need multi-channel consolidation.
  • You work on Web, API.
  • You also want ai agents.
Plain review

Questions people ask

Is Microsoft Dynamics 365 Chat or Plain better?
Neither clearly leads. Microsoft Dynamics 365 Chat starts at On request and Plain at $35/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Microsoft Dynamics 365 Chat or Plain?
Microsoft Dynamics 365 Chat starts at On request and Plain at $35/month.
Does Microsoft Dynamics 365 Chat or Plain run on more platforms?
Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android. Plain runs on Web, API.
What is Microsoft Dynamics 365 Chat best used for?
Microsoft Dynamics 365 Chat is most often used for customer service omnichannel communication, multi-channel customer engagement, ai-powered customer conversations, enterprise customer service automation. Of those, customer service omnichannel communication and multi-channel customer engagement are not what Plain is typically brought in for.
What can Microsoft Dynamics 365 Chat do that Plain cannot?
Microsoft Dynamics 365 Chat covers Omnichannel messaging, Live chat, Email support, Social media integration. Plain covers Multi-channel consolidation, AI agents, Workflow automation, Sidekick assistant.

Answered from the vendors’ own pages

Microsoft Dynamics 365 Chat: How much does Microsoft Dynamics 365 Chat cost?

Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.

Source
Plain: What is included in the Foundation plan?

The Foundation plan ($35/month per seat) includes 2,000 credits per month, support for Slack and email, Ari AI agent, Linear and Jira integrations, and Help Center access. Up to 5 seats are included.

Source
Microsoft Dynamics 365 Chat: Is there a free trial for Dynamics 365 Chat?

Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.

Source
Plain: Can I use Plain with Microsoft Teams?

Yes, Microsoft Teams integration is available on the Horizon plan ($299/month) and higher.

Source
Microsoft Dynamics 365 Chat: Can I compare Dynamics 365 Chat plans and pricing?

Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.

Source
Plain: Is there a free trial for Plain?

Yes, Plain offers a 7-day free trial with no credit card required. You can also get 50% discount through their startup program.

Source
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