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Jivochat vs Plain

Jivochat logo

Jivochat

Live Chat

All-in-one communication platform for customer engagement

From
Free
Free plan
Yes
Full reviewWebsite
Plain logo

Plain

Customer Support

AI support infrastructure built for B2B teams

From
$35/month
Free plan
No
Full reviewWebsite

The short version

  • Only Jivochat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Plain foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • They diverge on capability: Jivochat covers Live chat, Plain covers Multi-channel consolidation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jivochat and Plain actually diverge.

Attributes where Jivochat and Plain differ
AttributeJivochatPlain
Starting priceFree$35/month
Pricing modelsubscriptionTiered pricing per seat with credit system
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, API
CategoryLive ChatCustomer Support
Founded2008Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Slack
  • Telegram
  • Viber

Only in Plain

  • Multi-channel consolidation
  • AI agents
  • Workflow automation
  • Sidekick assistant
  • Insights engine
  • Linear and Jira integration
  • Help Center and Knowledge Base
  • API-first extensibility

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Plain
  • Handling customer conversations from one agent inboxnot Plain

Plain

  • Consolidating support from multiple channels into one inboxnot Jivochat
  • Automating support workflows with AI agentsnot Jivochat
  • Extracting insights and trends from customer conversationsnot Jivochat
  • Building custom support solutions with API accessnot Jivochat
  • Implementing AI-assisted customer support at scalenot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Plain

  • Foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • Pricing increases significantly from Foundation to Horizon ($35 to $299 per month)
  • No published pricing for Frontier (custom) plan
  • Additional seat costs ($99 per seat) add up for larger teams
  • Credit-based system requires monitoring usage to avoid overages

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • 5 agents included
    • Online chat for websites and social media integration
    • Basic callback and offline forms
  • Basic$28/month
    • Per-agent pricing ($28/agent/month)
    • Proactive invitations and visitor monitoring
    • Anti-spam protection and JivoChat CRM included
  • Professional$42/month
    • $42 per agent per month
    • Telephony Plus module and WhatsApp integration
    • Chat rescue and chatbot integration
  • Enterprise$56/month
    • $56 per agent per month
    • Mobile SDK and advanced chat routing
    • Unlimited agents (vs 100 cap on other paid tiers)

Plain

$35/month
  • Foundation$35/month
    • 2,000 credits per month
    • Slack and email channels
    • Ari AI agent
  • Horizon$299/month
    • 15,000 credits per month
    • All Foundation features
    • Microsoft Teams integration
  • Frontier$null/custom
    • Custom credit allowance
    • All Horizon features
    • Discord channels

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose Plain if

  • You need multi-channel consolidation.
  • You work on Web, API.
  • You also want ai agents.
Plain review

Questions people ask

Is Jivochat or Plain better?
Neither clearly leads. Jivochat starts at Free and Plain at $35/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Plain?
Jivochat has a free tier; the other does not. Paid plans start at Free for Jivochat and $35/month for Plain.
Does Jivochat or Plain run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. Plain runs on Web, API.
Can I use Jivochat for free?
Yes. Jivochat has a free tier, so you can try it without paying. Plain starts at $35/month.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Plain is typically brought in for.
What can Jivochat do that Plain cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Plain covers Multi-channel consolidation, AI agents, Workflow automation, Sidekick assistant.

Answered from the vendors’ own pages

Jivochat: How much does JivoChat cost?

JivoChat is free for up to 5 agents. Paid plans start at $28 per agent per month (Basic), $42 per agent (Professional), and $56 per agent (Enterprise). All plans billed annually receive a 30% discount. A 14-day trial is available with no contract required.

Source
Plain: What is included in the Foundation plan?

The Foundation plan ($35/month per seat) includes 2,000 credits per month, support for Slack and email, Ari AI agent, Linear and Jira integrations, and Help Center access. Up to 5 seats are included.

Source
Jivochat: What are the limits for agents in JivoChat plans?

The Free tier includes 5 agents. Basic, Professional, and Enterprise plans cap at 100 agents per organization, except Enterprise which allows unlimited agents at the $56-per-agent-per-month rate.

Source
Plain: Can I use Plain with Microsoft Teams?

Yes, Microsoft Teams integration is available on the Horizon plan ($299/month) and higher.

Source
Plain: Is there a free trial for Plain?

Yes, Plain offers a 7-day free trial with no credit card required. You can also get 50% discount through their startup program.

Source
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