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Hiver vs SailPoint IdentityIQ

Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Free plan
Yes
Full reviewWebsite
SailPoint IdentityIQ logo

SailPoint IdentityIQ

Live Chat

Identity governance and customer engagement platform

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; SailPoint IdentityIQ high implementation costs ranging from $100,000 to $500,000+ for mid-market enterprises
  • They diverge on capability: Hiver covers Shared inbox, SailPoint IdentityIQ covers Identity governance.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Hiver and SailPoint IdentityIQ actually diverge.

Attributes where Hiver and SailPoint IdentityIQ differ
AttributeHiverSailPoint IdentityIQ
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Chrome-extensionWindows, Linux, Unix
CategoryCustomer SupportLive Chat
Founded20112005

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hiver

  • Shared inbox
  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace

Only in SailPoint IdentityIQ

  • Identity governance
  • Customer engagement
  • Risk detection
  • Compliance reporting
  • Salesforce
  • SAP
  • Oracle
  • API

What people use each for

The jobs each tool is most often brought in to do.

Hiver

  • Shared inbox managementnot SailPoint IdentityIQ
  • Customer support via Gmailnot SailPoint IdentityIQ
  • Team email collaborationnot SailPoint IdentityIQ

SailPoint IdentityIQ

  • Customer engagementnot Hiver
  • Lead generationnot Hiver
  • Customer supportnot Hiver
  • Sales automationnot Hiver

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

SailPoint IdentityIQ

  • High implementation costs ranging from $100,000 to $500,000+ for mid-market enterprises
  • Complex policy syntax for identity governance rules with no visual policy builder interface
  • Requires significant IT expertise for on-premises deployment and customization

Pricing, plan by plan

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

SailPoint IdentityIQ

On request
  • Professional$200/month
    • Basic identity management
  • Enterprise$500/month
    • Advanced features
    • Multi-instance
  • Custom$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Hiver if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email assignment.
Hiver review

Choose SailPoint IdentityIQ if

  • You need identity governance.
  • You work on Windows, Linux, Unix.
  • You also want customer engagement.
SailPoint IdentityIQ review

Questions people ask

Is Hiver or SailPoint IdentityIQ better?
Neither clearly leads. Hiver starts at Free and SailPoint IdentityIQ at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hiver or SailPoint IdentityIQ?
Hiver has a free tier; the other does not. Paid plans start at Free for Hiver and On request for SailPoint IdentityIQ.
Does Hiver or SailPoint IdentityIQ run on more platforms?
Hiver runs on Web, Chrome-extension. SailPoint IdentityIQ runs on Windows, Linux, Unix.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. SailPoint IdentityIQ starts at On request.
What is Hiver best used for?
Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what SailPoint IdentityIQ is typically brought in for.
What can Hiver do that SailPoint IdentityIQ cannot?
Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. SailPoint IdentityIQ covers Identity governance, Customer engagement, Risk detection, Compliance reporting.

Answered from the vendors’ own pages

SailPoint IdentityIQ: Does SailPoint IdentityIQ support self-hosted deployment?

Yes. IdentityIQ is available for on-premises self-hosted deployment, requiring 4-core CPU (8-core recommended), 16 GB RAM minimum for production, and 100 GB disk space. Supports Linux, Windows Server, AIX, and Solaris.

Source
SailPoint IdentityIQ: What does IdentityIQ manage?

IdentityIQ handles identity lifecycle management, provisioning, access requests, access certifications, role management, policy enforcement, segregation of duties, and compliance management across the enterprise.

Source
SailPoint IdentityIQ: Is there a SaaS alternative to self-hosted IdentityIQ?

Yes. SailPoint offers IdentityNow as a SaaS alternative to self-hosted IdentityIQ, launched in 2014 for cloud-first deployments and mid-market segments.

Source
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