Customer Support · pricing
HelpCrunch pricing
HelpCrunch publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- On request
- Model
- Subscription
- Tiers
- 3
- Free tier
- Not on record
HelpCrunch plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Basic | On request | 3 | Entry tier |
| Pro | On request | 3 | Priced on request |
| Unlimited | On request | 3 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Basic
On requestThe entry tier. It covers live chat, shared inbox, email volume tiers.
Pro
On requestOver Basic, this tier adds:
- Everything in Basic
- AI conversations included
- AI data sources included
Unlimited
On requestOver Pro, this tier adds:
- Everything in Pro
- Highest email volume
- Priority support
What the product covers
The full HelpCrunch feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
core
- Live Chat Widget
- Shared Team Inbox
- AI Chatbot
- Email Marketing Automation
- Knowledge Base
- Auto-resend by Email
People bring HelpCrunch in for real-time website customer support, consolidating support and marketing email in one tool, ai-automated first-line customer responses, small business helpdesk ticketing. If that is not the job you are buying for, the alternatives to HelpCrunch are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| HelpCrunch (this page) | On request | subscription | - | |
| Helpjuice | $249/month | subscription | - | vs HelpCrunch |
| Document360 | On request | quote | - | vs HelpCrunch |
| Dixa | $39/month | subscription | - | vs HelpCrunch |
| Amazon Connect | Free | usage-based | - | vs HelpCrunch |
| Customerly | Free | subscription | - | vs HelpCrunch |
| DelightChat | $29/month | - | - | vs HelpCrunch |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the HelpCrunch badges page.
Before you pay for HelpCrunch
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between On request and On request, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare HelpCrunch against the tools that do have one before committing.
HelpCrunch runs on web, ios, android, and is published by HelpCrunch. The full record is on the HelpCrunch review, and the rest of the category is under best customer support tools.
HelpCrunch pricing questions
- How much does HelpCrunch cost?
- HelpCrunch publishes 3 tiers, from On request for Basic up to On request for Unlimited. The cheapest paid tier is On request.
- Does HelpCrunch have a free plan?
- Not on the record we hold: HelpCrunch is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Basic and Pro on HelpCrunch?
- Pro costs On request against On request, and adds everything in basic, ai conversations included, ai data sources included.
- Which customer support tools can I use without paying?
- 2 of the 7 customer support tools listed alongside HelpCrunch have a free tier: Amazon Connect, Customerly.
- What am I actually paying for with HelpCrunch?
- The record lists 6 features across 1 area: core. In practice it is brought in for real-time website customer support, consolidating support and marketing email in one tool, ai-automated first-line customer responses.
- Does HelpCrunch charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these HelpCrunch prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare HelpCrunch against before paying?
- The closest customer support tools in this directory are Helpjuice, Document360, Dixa, Amazon Connect. Each has a side-by-side comparison with HelpCrunch covering price, platforms and features.