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Ada vs Google Dialogflow

Ada logo

Ada

Software

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite
Google Dialogflow logo

Google Dialogflow

Software

Google's conversational AI platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Ada pricing is not published anywhere and requires a sales conversation; Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.
  • They diverge on capability: Ada covers Conversational AI, Google Dialogflow covers NLU and NLG.

Where they differ

Only the attributes on which Ada and Google Dialogflow actually diverge.

Attributes where Ada and Google Dialogflow differ
AttributeAdaGoogle Dialogflow
Pricing modelsubscriptionusage-based
PlatformsWeb, Mobile, SMS, Messaging appsWeb, Mobile, Messaging apps, Voice assistants
Founded20161998

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Analytics
  • Salesforce
  • Zendesk
  • API
  • SMS support

Only in Google Dialogflow

  • NLU and NLG
  • Integration with Google services
  • Webhooks
  • Google Cloud
  • Facebook
  • Telegram
  • Voice assistants support

Both cover

  • Multi-language support
  • Slack
  • Web support
  • Mobile support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

Ada

  • AI agents resolving customer queries over chat, voice and emailnot Google Dialogflow
  • Deflecting repetitive contacts before they reach an agentnot Google Dialogflow
  • Automating multi-step actions such as order lookups and returnsnot Google Dialogflow
  • Multilingual support across a global customer basenot Google Dialogflow

Google Dialogflow

  • Customer engagementnot Ada
  • Lead generationnot Ada
  • Customer supportnot Ada
  • Sales automationnot Ada

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ada

  • Pricing is not published anywhere and requires a sales conversation
  • Sold to enterprises rather than to small support teams

Google Dialogflow

  • Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.

Pricing, plan by plan

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

Which should you pick?

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want integration with google services.
Google Dialogflow review

Questions people ask

Is Ada or Google Dialogflow better?
Neither clearly leads. Ada starts at Free and Google Dialogflow at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ada or Google Dialogflow?
Ada starts at Free and Google Dialogflow at Free.
Does Ada or Google Dialogflow run on more platforms?
Ada runs on Web, Mobile, SMS, Messaging apps. Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants.
Can I use Ada for free?
Both have a free tier, so you can try either at no cost before committing.
What is Ada best used for?
Ada is most often used for ai agents resolving customer queries over chat, voice and email, deflecting repetitive contacts before they reach an agent, automating multi-step actions such as order lookups and returns, multilingual support across a global customer base. Of those, ai agents resolving customer queries over chat, voice and email and deflecting repetitive contacts before they reach an agent are not what Google Dialogflow is typically brought in for.
What can Ada do that Google Dialogflow cannot?
Ada covers Conversational AI, Automatic resolution, Analytics, Salesforce. Google Dialogflow covers NLU and NLG, Integration with Google services, Webhooks, Google Cloud. Both handle Multi-language support, Slack, Web support, Mobile support.
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Related pages

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