Softwr

Software · head to head

Gladly vs Motion

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Motion logo

Motion

Software

Your intelligent calendar that prioritizes for you

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Motion no free plan; starts at $19/month per user
  • They diverge on capability: Gladly covers Lifelong conversation, Motion covers AI auto-scheduling.

Where they differ

Only the attributes on which Gladly and Motion actually diverge.

Attributes where Gladly and Motion differ
AttributeGladlyMotion
Starting price$180/month$19/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, iOS, macOS, Windows
Founded20142019

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Motion

  • AI auto-scheduling
  • Task prioritization
  • Project management
  • Meeting scheduler
  • Deadline tracking
  • Google Calendar
  • Outlook
  • Zoom

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Motion
  • Handling support conversations across voice, messaging and emailnot Motion

Motion

  • Schedulingnot Gladly
  • Appointment bookingnot Gladly
  • Time trackingnot Gladly
  • Resource managementnot Gladly
  • Team coordinationnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Motion

  • No free plan; starts at $19/month per user
  • Mobile app is significantly less capable than desktop version
  • Requires adding deadlines, time estimates, and priorities to tasks to function effectively
  • Limited advanced project management features compared to dedicated PM tools like Asana or ClickUp
  • UI can feel cluttered and has a steep onboarding curve

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Motion

$19/month
  • Pro AI$19/month
    • AI task scheduling
    • 7500 AI credits per month
  • Business AI$29/month
    • AI Employees for teams
    • 15000 AI credits per month

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Motion if

  • You need ai auto-scheduling.
  • You work on Web, iOS, macOS, Windows.
  • You also want task prioritization.
Motion review

Questions people ask

Is Gladly or Motion better?
Neither clearly leads. Gladly starts at $180/month and Motion at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Motion?
Gladly starts at $180/month and Motion at $19/month.
Does Gladly or Motion run on more platforms?
Gladly runs on Web, Ios, Android. Motion runs on Web, iOS, macOS, Windows.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Motion is typically brought in for.
What can Gladly do that Motion cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Motion covers AI auto-scheduling, Task prioritization, Project management, Meeting scheduler. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Motion: Does Motion work offline?

Motion is a cloud-based platform that requires internet connectivity to access and use its AI scheduling features. Offline functionality is not available.

Source
Motion: Is there a free trial for Motion?

Yes, Motion offers a 7-day free trial that can be canceled anytime. The free trial does not require credit card information upfront.

Source
Motion: What calendar services does Motion integrate with?

Motion integrates with Google Calendar, Outlook, and iCloud for calendar synchronization and automatic event scheduling.

Source
Motion: Is there a mobile app for Motion?

Motion offers iOS mobile app and desktop applications, though the mobile experience has been reported as less feature-rich than the web version.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Gladly

More on Motion

Keep looking

Other head to heads