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Scheduling & Booking · head to head

Booker by Mindbody vs Gladly

Booker by Mindbody logo

Booker by Mindbody

Scheduling & Booking

Complete spa management solution

From
$129/month
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Booker by Mindbody only the Starter plan carries a published price, from $139 per month; Accelerate, Ultimate and Enterprise are quote only; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Booker by Mindbody covers Online booking, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Booker by Mindbody and Gladly actually diverge.

Attributes where Booker by Mindbody and Gladly differ
AttributeBooker by MindbodyGladly
Starting price$129/month$180/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
CategoryScheduling & BookingCustomer Support
Founded20012014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Booker by Mindbody

  • Online booking
  • Client management
  • Point of sale
  • Inventory tracking
  • Marketing automation
  • Gift cards
  • Packages & memberships
  • Reporting & analytics

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • Stripe
  • PCI DSS
  • SOC2
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Booker by Mindbody

  • Booking and managing appointments for spas and salonsnot Gladly
  • Running point of sale, payments and staff scheduling in one systemnot Gladly
  • Listing a business on the Mindbody consumer app to attract clientsnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Booker by Mindbody
  • Handling support conversations across voice, messaging and emailnot Booker by Mindbody

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Booker by Mindbody

  • Only the Starter plan carries a published price, from $139 per month; Accelerate, Ultimate and Enterprise are quote only
  • The Starter plan limits staff logins and provides basic reporting only
  • Marketing automation, reviews and referrals, and unlimited two way text messaging are restricted to the Ultimate tier
  • The Messenger AI chatbot is a paid add on even on the higher tiers

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Booker by Mindbody

$129/month
  • Essential$129/month
    • Online booking
    • Client management
    • POS
  • Accelerate$259/month
    • Everything in Essential
    • Advanced marketing
    • Inventory management
  • Ultimate$399/month
    • Everything in Accelerate
    • Premium support
    • Advanced analytics

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Booker by Mindbody if

  • You need online booking.
  • You work on Web, Ios, Android, Api.
  • You also want client management.
Booker by Mindbody review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Booker by Mindbody or Gladly better?
Neither clearly leads. Booker by Mindbody starts at $129/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Booker by Mindbody or Gladly?
Booker by Mindbody starts at $129/month and Gladly at $180/month.
Does Booker by Mindbody or Gladly run on more platforms?
Booker by Mindbody runs on Web, Ios, Android, Api. Gladly runs on Web, Ios, Android.
What is Booker by Mindbody best used for?
Booker by Mindbody is most often used for booking and managing appointments for spas and salons, running point of sale, payments and staff scheduling in one system, listing a business on the mindbody consumer app to attract clients. Of those, booking and managing appointments for spas and salons and running point of sale, payments and staff scheduling in one system are not what Gladly is typically brought in for.
What can Booker by Mindbody do that Gladly cannot?
Booker by Mindbody covers Online booking, Client management, Point of sale, Inventory tracking. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Stripe, PCI DSS, SOC2, Web support.
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