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Software · head to head

Doodle vs Gladly

Doodle logo

Doodle

Software

Find the best time for anything

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Doodle has a free tier, so it costs nothing to try first.
  • Each has a real cost: Doodle free plan restricted to one active poll and one booking page with 10-slot limit; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Doodle covers Group polls, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Doodle and Gladly actually diverge.

Attributes where Doodle and Gladly differ
AttributeDoodleGladly
Starting priceFree$180/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Mobile (iOS, Android)Web, Ios, Android
Founded20072014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Doodle

  • Group polls
  • 1:1 scheduling
  • Booking pages
  • Calendar sync
  • Time zone support
  • Google Calendar
  • Outlook
  • Zoom

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Doodle

  • Schedulingnot Gladly
  • Appointment bookingnot Gladly
  • Time trackingnot Gladly
  • Resource managementnot Gladly
  • Team coordinationnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Doodle
  • Handling support conversations across voice, messaging and emailnot Doodle

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Doodle

  • Free plan restricted to one active poll and one booking page with 10-slot limit
  • Free users see excessive advertisements on booking pages
  • Limited customization options for poll types and response formats
  • Mobile app experiences bugs and has less polished interface than desktop version

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Doodle

Free

No published plan breakdown. See the Doodle review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Doodle if

  • You need group polls.
  • You want to start without paying.
  • You work on Web, Mobile (iOS, Android).
  • You also want 1:1 scheduling.
Doodle review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Doodle or Gladly better?
Neither clearly leads. Doodle starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Doodle or Gladly?
Doodle has a free tier; the other does not. Paid plans start at Free for Doodle and $180/month for Gladly.
Does Doodle or Gladly run on more platforms?
Doodle runs on Web, Mobile (iOS, Android). Gladly runs on Web, Ios, Android.
Can I use Doodle for free?
Yes. Doodle has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Doodle best used for?
Doodle is most often used for scheduling, appointment booking, time tracking, resource management. Of those, scheduling and appointment booking are not what Gladly is typically brought in for.
What can Doodle do that Gladly cannot?
Doodle covers Group polls, 1:1 scheduling, Booking pages, Calendar sync. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Doodle: Does Doodle offer a free plan?

Yes. Doodle's free plan includes one active group poll, one booking page, and one 1:1 meeting, limited to 10 slots per poll with ads displayed. Premium plans start at $15/month.

Source
Doodle: What are Doodle's pricing plans?

Professional plan costs $15/month (or $132/year). Team plan costs $19.95/user/month (or $8.95/user/month billed annually) with a two-seat minimum.

Source
Doodle: Does Doodle integrate with calendar apps?

Yes. Doodle integrates with Google Calendar and Outlook Calendar to prevent double-bookings. Slack integration allows poll creation and sharing directly in Slack channels.

Source
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Related pages

More on Doodle

More on Gladly

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