Softwr

Customer Support · head to head

Gladly vs Square Appointments

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Square Appointments logo

Square Appointments

Scheduling & Booking

Free scheduling for beauty businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Square Appointments has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Square Appointments the free plan is aimed at solo professionals; booking across multiple staff requires the paid Plus plan
  • They diverge on capability: Gladly covers Lifelong conversation, Square Appointments covers Online booking.

Where they differ

Only the attributes on which Gladly and Square Appointments actually diverge.

Attributes where Gladly and Square Appointments differ
AttributeGladlySquare Appointments
Starting price$180/monthFree
Free tierNoYes
CategoryCustomer SupportScheduling & Booking
Founded20142009

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Square Appointments

  • Online booking
  • Client management
  • Point of sale
  • Payment processing
  • Automated reminders
  • Instagram booking
  • Google booking
  • Mobile app

Both cover

  • PCI DSS
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Square Appointments
  • Handling support conversations across voice, messaging and emailnot Square Appointments

Square Appointments

  • Online appointment booking for salons, barbers and personal servicesnot Gladly
  • Taking card payments and deposits at the time of bookingnot Gladly
  • Managing staff calendars, waitlists and no-show policiesnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Square Appointments

  • The free plan is aimed at solo professionals; booking across multiple staff requires the paid Plus plan
  • Cancellation policies, no-show fees and waitlists require the Plus plan
  • Resource management, service cost tracking and the future bookings report require the Premium plan
  • Custom processing rates are reserved for Square Pro, which is aimed at businesses processing over $250,000 a year
  • Card processing fees are charged on top of the plan fee on every tier including the free one

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Square Appointments

Free
  • FreeFree
    • Unlimited appointments
    • Online booking
    • Client management
  • Plus$29/month
    • Everything in Free
    • Multiple staff calendars
    • No-show protection
  • Premium$69/month
    • Everything in Plus
    • Multi-location
    • Staff management

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Square Appointments if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want client management.
Square Appointments review

Questions people ask

Is Gladly or Square Appointments better?
Neither clearly leads. Gladly starts at $180/month and Square Appointments at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Square Appointments?
Square Appointments has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Square Appointments.
Does Gladly or Square Appointments run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Square Appointments for free?
Yes. Square Appointments has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Square Appointments is typically brought in for.
What can Gladly do that Square Appointments cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Square Appointments covers Online booking, Client management, Point of sale, Payment processing. Both handle PCI DSS, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Gladly

More on Square Appointments

Keep looking

Other head to heads