Softwr

Software · head to head

Airbnb vs Gladly

A

Airbnb

Software

Book unique homes and experiences all over the world

From
On request
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Airbnb guests pay a service fee of 14.1% to 16.5% of the booking subtotal on top of the nightly rate; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers

Where they differ

Only the attributes on which Airbnb and Gladly actually diverge.

Attributes where Airbnb and Gladly differ
AttributeAirbnbGladly
Starting priceOn request$180/month
Pricing modeltransactionsubscription
PlatformsWebWeb, Ios, Android
FoundedUnknown2014

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Airbnb

Nothing recorded that Gladly does not also cover.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Airbnb

No use cases recorded yet. See the Airbnb review.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Airbnb
  • Handling support conversations across voice, messaging and emailnot Airbnb

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Airbnb

  • Guests pay a service fee of 14.1% to 16.5% of the booking subtotal on top of the nightly rate
  • Hosts on the split-fee structure pay a further 3% fee, rising to 4% for listings in Brazil and Mexico, or up to 16% under the single-fee structure

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Airbnb

On request

No published plan breakdown. See the Airbnb review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Airbnb if

Nothing in the data separates Airbnb from Gladly on the points above - pick on price and on how each one feels to use.

Airbnb review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Airbnb or Gladly better?
Neither clearly leads. Airbnb starts at On request and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Airbnb or Gladly?
Airbnb starts at On request and Gladly at $180/month.
Does Airbnb or Gladly run on more platforms?
Airbnb runs on Web. Gladly runs on Web, Ios, Android.
What can Airbnb do that Gladly cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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Related pages

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