Softwr

E-Commerce · head to head

FullStory vs NCR Voyix

FullStory logo

FullStory

E-Commerce

Digital experience intelligence platform

From
Free
Rated
-
Full reviewWebsite
NCR Voyix logo

NCR Voyix

E-Commerce

Enterprise point of sale and commerce software for retail and restaurant chains

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only FullStory has a free tier, so it costs nothing to try first.
  • Each has a real cost: FullStory free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites; NCR Voyix pricing is negotiated and unpublished, so there is no way to sanity check a quote against a list price, and comparison against competitors requires running a full procurement rather than reading two pricing pages.
  • They diverge on capability: FullStory covers Session replay, NCR Voyix covers Restaurant point of sale.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which FullStory and NCR Voyix actually diverge.

Attributes where FullStory and NCR Voyix differ
AttributeFullStoryNCR Voyix
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, MobileWeb
Founded2014Unknown

Identical on both: pricing model (quote), user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FullStory

  • Session replay
  • Heatmaps
  • Conversion funnels
  • User journey mapping
  • Error tracking
  • Frustration signals
  • Search functionality
  • Custom events

Only in NCR Voyix

  • Restaurant point of sale
  • Retail store systems
  • Central management
  • Digital ordering
  • Loyalty programmes
  • Payment processing
  • Professional services

What people use each for

The jobs each tool is most often brought in to do.

FullStory

  • User experience analysisnot NCR Voyix
  • Bug reproductionnot NCR Voyix
  • Conversion optimizationnot NCR Voyix
  • Customer supportnot NCR Voyix
  • Product developmentnot NCR Voyix

NCR Voyix

  • A restaurant group standardising point of sale across dozens or hundreds of sitesnot FullStory
  • A retail chain replacing ageing in-store lane systems and self-checkout hardwarenot FullStory
  • An operator needing central menu and price control pushed reliably to every locationnot FullStory
  • A business consolidating POS, loyalty and payments under a single supplier contractnot FullStory

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FullStory

  • Free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
  • Personal email addresses cannot be used for signup; business email domain required
  • Paid plan pricing not publicly listed, requires sales contact for quotes
  • Free plan has no email support, only community-based assistance
  • Mobile app analytics requires a separate add-on purchase

NCR Voyix

  • Pricing is negotiated and unpublished, so there is no way to sanity check a quote against a list price, and comparison against competitors requires running a full procurement rather than reading two pricing pages.
  • Contracts run for years and include hardware, so the commitment is capital as well as subscription, and a refresh cycle you fund is built into the relationship from the start.
  • Implementation requires professional services or a partner, so the true first year cost is a multiple of the software line and the go-live date depends on a third party's delivery schedule rather than your own team.
  • The system becomes entangled with payments, loyalty, kitchen and back office integrations, so replacing it later is a multi-year programme and the switching cost grows every year you stay.
  • NCR has been through a corporate split and subsequent divestitures, so product line ownership, roadmap and support responsibility have moved before and could move again during a long contract term.

Pricing, plan by plan

FullStory

Free
  • FreeFree
    • 1,000 sessions/month
    • 14-day data retention
    • Basic analytics
  • Business$undefined/month
    • Custom sessions
    • 3-month retention
    • Advanced analytics
  • Enterprise$undefined/month
    • Unlimited sessions
    • Custom retention
    • Advanced privacy controls

NCR Voyix

On request

No published plan breakdown. See the NCR Voyix review.

Which should you pick?

Choose FullStory if

  • You need session replay.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want heatmaps.
FullStory review

Choose NCR Voyix if

  • You need restaurant point of sale.
  • You also want retail store systems.
NCR Voyix review

Questions people ask

Is FullStory or NCR Voyix better?
Neither clearly leads. FullStory starts at Free and NCR Voyix at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FullStory or NCR Voyix?
FullStory has a free tier; the other does not. Paid plans start at Free for FullStory and On request for NCR Voyix.
Does FullStory or NCR Voyix run on more platforms?
FullStory runs on Web, Mobile. NCR Voyix runs on Web.
Can I use FullStory for free?
Yes. FullStory has a free tier, so you can try it without paying. NCR Voyix starts at On request.
What is FullStory best used for?
FullStory is most often used for user experience analysis, bug reproduction, conversion optimization, customer support. Of those, user experience analysis and bug reproduction are not what NCR Voyix is typically brought in for.
What can FullStory do that NCR Voyix cannot?
FullStory covers Session replay, Heatmaps, Conversion funnels, User journey mapping. NCR Voyix covers Restaurant point of sale, Retail store systems, Central management, Digital ordering.

Answered from the vendors’ own pages

FullStory: What does FullStory's free tier include?

30,000 sessions per month, 10 user seats, 5,000 server-side events per month, 1 year of session replay retention, and 1 year of product analytics retention. Session capture pauses when you exceed the monthly limit, though existing sessions remain accessible.

Source
NCR Voyix: Is this an e-commerce platform?

No. It runs stores and restaurants. If you need an online storefront you are buying that separately and integrating it.

FullStory: What features are excluded from the free plan?

Dashboards, configurable form privacy, Go-Live functionality, Streams, client-side rate hooks, mobile app analytics, and StoryAI are not available on the free tier. Email support is also unavailable; only community-based help is provided.

Source
NCR Voyix: What does it cost?

Nothing is published. Pricing is negotiated per deal and includes hardware and implementation, so budget for a first year total well above the software subscription.

FullStory: Can I use a personal email to sign up for FullStory's free plan?

No. FullStory requires a business email domain for signup; personal email services like Gmail cannot be used for free plan registration.

Source
NCR Voyix: Who is it actually for?

Multi-site chains. An independent restaurant or single shop is not the buyer and will get better economics from a self-serve POS.

FullStory: How does FullStory integrate with Slack?

FullStory's Slack integration allows individual users to send noteworthy sessions to Slack channels. Advanced and Enterprise plans can configure Alerts to receive notifications in Slack when user metrics exceed defined thresholds.

Source
NCR Voyix: What should I ask during negotiation?

Get the roadmap and support ownership for your specific product line in writing, given the corporate restructuring, and get the exit terms and data extraction rights defined before signature.

FullStory: What analytics platforms does FullStory integrate with?

FullStory integrates with Segment, Mixpanel, Adobe Analytics, Google Analytics, Salesforce, HubSpot, and others. These integrations allow you to attach FullStory session URLs to events in your analytics platform for cross-platform correlation.

Source
Share

Related pages

More on FullStory

More on NCR Voyix

Keep looking

Other head to heads