Software · head to head
Braintree vs FullStory
Braintree
Software
End-to-end checkout experiences for businesses, from PayPal
- From
- On request
- Rated
- -
The short version
- Only FullStory has a free tier, so it costs nothing to try first.
- Each has a real cost: Braintree vendor overview page names no transaction fee percentage or fixed charge, requiring a separate signup flow to see pricing; FullStory free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
Where they differ
Only the attributes on which Braintree and FullStory actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Braintree
Nothing recorded that FullStory does not also cover.
Only in FullStory
- Session replay
- Heatmaps
- Conversion funnels
- User journey mapping
- Error tracking
- Frustration signals
- Search functionality
- Custom events
What people use each for
The jobs each tool is most often brought in to do.
Braintree
No use cases recorded yet. See the Braintree review.
FullStory
- User experience analysisnot Braintree
- Bug reproductionnot Braintree
- Conversion optimizationnot Braintree
- Customer supportnot Braintree
- Product developmentnot Braintree
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Braintree
- Vendor overview page names no transaction fee percentage or fixed charge, requiring a separate signup flow to see pricing
- Now marketed and hosted directly under the PayPal brand at paypal.com rather than a standalone braintreepayments.com site, which now redirects
FullStory
- Free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
- Personal email addresses cannot be used for signup; business email domain required
- Paid plan pricing not publicly listed, requires sales contact for quotes
- Free plan has no email support, only community-based assistance
- Mobile app analytics requires a separate add-on purchase
Pricing, plan by plan
Braintree
On requestNo published plan breakdown. See the Braintree review.
FullStory
Free- FreeFree
- 1,000 sessions/month
- 14-day data retention
- Basic analytics
- Business$undefined/month
- Custom sessions
- 3-month retention
- Advanced analytics
- Enterprise$undefined/month
- Unlimited sessions
- Custom retention
- Advanced privacy controls
Which should you pick?
Choose Braintree if
Nothing in the data separates Braintree from FullStory on the points above - pick on price and on how each one feels to use.
Choose FullStory if
- You need session replay.
- You want to start without paying.
- You work on Web, Mobile.
- You also want heatmaps.
Questions people ask
- Is Braintree or FullStory better?
- Neither clearly leads. Braintree starts at On request and FullStory at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Braintree or FullStory?
- FullStory has a free tier; the other does not. Paid plans start at On request for Braintree and Free for FullStory.
- Does Braintree or FullStory run on more platforms?
- Braintree runs on Web. FullStory runs on Web, Mobile.
- Can I use FullStory for free?
- Yes. FullStory has a free tier, so you can try it without paying. Braintree starts at On request.
- What can Braintree do that FullStory cannot?
- FullStory covers Session replay, Heatmaps, Conversion funnels, User journey mapping.
Answered from the vendors’ own pages
FullStory: What does FullStory's free tier include?
30,000 sessions per month, 10 user seats, 5,000 server-side events per month, 1 year of session replay retention, and 1 year of product analytics retention. Session capture pauses when you exceed the monthly limit, though existing sessions remain accessible.
SourceFullStory: What features are excluded from the free plan?
Dashboards, configurable form privacy, Go-Live functionality, Streams, client-side rate hooks, mobile app analytics, and StoryAI are not available on the free tier. Email support is also unavailable; only community-based help is provided.
SourceFullStory: Can I use a personal email to sign up for FullStory's free plan?
No. FullStory requires a business email domain for signup; personal email services like Gmail cannot be used for free plan registration.
SourceFullStory: How does FullStory integrate with Slack?
FullStory's Slack integration allows individual users to send noteworthy sessions to Slack channels. Advanced and Enterprise plans can configure Alerts to receive notifications in Slack when user metrics exceed defined thresholds.
SourceFullStory: What analytics platforms does FullStory integrate with?
FullStory integrates with Segment, Mixpanel, Adobe Analytics, Google Analytics, Salesforce, HubSpot, and others. These integrations allow you to attach FullStory session URLs to events in your analytics platform for cross-platform correlation.
SourceRelated pages
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