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Customer Support · head to head

Ameyo vs Front

Ameyo logo

Ameyo

Customer Support

Omnichannel contact centre software available on-premise, cloud or hybrid

From
On request
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Ameyo no pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Ameyo covers Predictive and progressive dialling, Front covers Shared inbox.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Ameyo and Front actually diverge.

Attributes where Ameyo and Front differ
AttributeAmeyoFront
Starting priceOn request$25/month
Pricing modelquotesubscription
PlatformsWeb, On-premise, Private cloud, iOS, AndroidCloud-based SaaS
FoundedUnknown2013

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ameyo

  • Predictive and progressive dialling
  • Omnichannel routing
  • On-premise deployment
  • Omnichannel helpdesk
  • Quality monitoring
  • Ameyo XTRM
  • Compliance controls
  • Supervisor analytics

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

What people use each for

The jobs each tool is most often brought in to do.

Ameyo

  • An Indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure.not Front
  • A collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide.not Front
  • A BPO serving Indian and Middle Eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors.not Front
  • An organisation wants voice, WhatsApp and email handled on a single agent desktop in a market where WhatsApp is the dominant customer channel.not Front

Front

  • Omnichannel customer supportnot Ameyo
  • AI-powered helpdesk automationnot Ameyo
  • Team collaboration on support ticketsnot Ameyo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ameyo

  • No pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.
  • On-premise deployment means you also buy servers, telephony connectivity, professional services and ongoing administration, and the licence is often the smaller half of the true cost.
  • The Exotel acquisition has moved investment towards the newer XTRM cloud line, which creates a real question about how long the classic on-premise product will receive substantial development.
  • It is engineered around large agent counts in low-cost labour markets, so a twenty-seat Western operation gets an interface and an implementation process designed for a very different scale.
  • Self-service is limited: unlike Talkdesk or Five9 there is no meaningful way to trial, configure and launch without vendor involvement, so time to first call is measured in weeks rather than days.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Ameyo

On request
  • Ameyo Cloud Contact Centre$undefined/year
    • Voice, omnichannel routing and dialler
    • Per agent licensing
    • No published rate card
  • Ameyo On-Premise$undefined/year
    • Installed on customer infrastructure
    • Perpetual or subscription licensing
    • Professional services and hardware costed separately
  • Ameyo XTRM by Exotel$undefined/year
    • CCaaS line with conversational AI
    • Quoted on application

Front

$25/month
  • Starter$25/month
    • Up to 10 seats
    • Shared inbox and ticketing
    • AI Topics and up to 10 automation rules
  • Professional$65/month
    • Up to 50 seats
    • Omnichannel support (email, SMS, social)
    • Macros and up to 20 automation rules
  • Enterprise$105/month
    • Unlimited seats
    • Smart rules and unlimited macros
    • Multi-language knowledge base

Which should you pick?

Choose Ameyo if

  • You need predictive and progressive dialling.
  • You work on Web, On-premise, Private cloud, iOS, Android.
  • You also want omnichannel routing.
Ameyo review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Ameyo or Front better?
Neither clearly leads. Ameyo starts at On request and Front at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ameyo or Front?
Ameyo starts at On request and Front at $25/month.
Does Ameyo or Front run on more platforms?
Ameyo runs on Web, On-premise, Private cloud, iOS, Android. Front runs on Cloud-based SaaS.
What is Ameyo best used for?
Ameyo is most often used for an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure., a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide., a bpo serving indian and middle eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors., an organisation wants voice, whatsapp and email handled on a single agent desktop in a market where whatsapp is the dominant customer channel.. Of those, an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure. and a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide. are not what Front is typically brought in for.
What can Ameyo do that Front cannot?
Ameyo covers Predictive and progressive dialling, Omnichannel routing, On-premise deployment, Omnichannel helpdesk. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics.

Answered from the vendors’ own pages

Ameyo: Is Ameyo still a separate product after the Exotel acquisition?

Yes. It is branded Ameyo by Exotel and keeps its own website, product line and roadmap. It has not been folded into the Exotel product.

Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source
Ameyo: Can I still deploy Ameyo on-premise?

Yes, and it is one of the few remaining contact centre platforms offering a genuine on-premise install alongside cloud and hybrid.

Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source
Ameyo: What does Ameyo cost?

It is quote-only. Nothing is published for cloud or on-premise, and on-premise adds infrastructure and professional services on top of licensing.

Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source
Ameyo: Where is it sold?

Primarily India and Southeast Asia, with customers in the Middle East and Africa. It is not a mainstream choice in Europe or North America.

Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source
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