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Software · head to head

Genesys Cloud vs Whova

Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite
Whova logo

Whova

Software

Award-winning event management app

From
$1500/event
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Genesys Cloud all four published tiers are billed annually; Whova mobile app experiences slow loading and occasional crashes during large events
  • They diverge on capability: Genesys Cloud covers Omnichannel, Whova covers Event mobile app.

Where they differ

Only the attributes on which Genesys Cloud and Whova actually diverge.

Attributes where Genesys Cloud and Whova differ
AttributeGenesys CloudWhova
Starting price$75/month$1500/event
PlatformsWeb, Desktop, Ios, AndroidWeb, iOS, Android
Founded19902012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Microsoft Dynamics

Only in Whova

  • Event mobile app
  • Agenda management
  • Attendee networking
  • Live polling
  • Virtual sessions
  • Zoom
  • HubSpot
  • Mailchimp

Both cover

  • Salesforce
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Whova
  • Workforce engagement and routing for large support operationsnot Whova

Whova

  • Event planningnot Genesys Cloud
  • Ticket salesnot Genesys Cloud
  • Attendee managementnot Genesys Cloud
  • Virtual eventsnot Genesys Cloud
  • Event marketingnot Genesys Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Whova

  • Mobile app experiences slow loading and occasional crashes during large events
  • Limited customization options to align with specific event branding needs
  • Notification overload can overwhelm attendees with too many messages
  • Default privacy settings include contact sharing concerns and data hosting in the US

Pricing, plan by plan

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Whova

$1500/event
  • Basic$1500/event
    • Event app
    • Agenda builder
    • Networking
  • Professional$3000/event
    • Virtual event support
    • Gamification
    • Analytics
  • Enterprise$6000/event
    • Custom development
    • API access
    • Dedicated support

Which should you pick?

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Choose Whova if

  • You need event mobile app.
  • You work on Web, iOS, Android.
  • You also want agenda management.
Whova review

Questions people ask

Is Genesys Cloud or Whova better?
Neither clearly leads. Genesys Cloud starts at $75/month and Whova at $1500/event, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genesys Cloud or Whova?
Genesys Cloud starts at $75/month and Whova at $1500/event.
Does Genesys Cloud or Whova run on more platforms?
Genesys Cloud runs on Web, Desktop, Ios, Android. Whova runs on Web, iOS, Android.
What is Genesys Cloud best used for?
Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what Whova is typically brought in for.
What can Genesys Cloud do that Whova cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Whova covers Event mobile app, Agenda management, Attendee networking, Live polling. Both handle Salesforce, Web support, Ios support.

Answered from the vendors’ own pages

Whova: How much does Whova cost?

Whova uses a quote-based pricing model. Final cost depends on event size, frequency, and features required. Contact their sales team for customized pricing.

Source
Whova: Does Whova offer a free tier or trial?

Whova does not publish a permanent free plan, but offers no per-ticket registration fees for free events. A demo/trial is available by request.

Source
Whova: What platforms does Whova support?

Whova provides native apps for iOS and Android covering 97% of mobile users, plus a web portal accessible from any device including browsers on laptops and desktops.

Source
Whova: Does Whova integrate with other tools?

Yes, Whova integrates with Zoom, Slack, and Mailchimp through Zapier for automation, enabling seamless data flow between platforms without manual data entry.

Source
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Related pages

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