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Software · head to head

Genesys Cloud vs Goldcast

Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite
Goldcast logo

Goldcast

Software

The B2B event platform

From
$1000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Genesys Cloud all four published tiers are billed annually; Goldcast no pricing is published for any of the four product lines, and none carries a seat, event or processing limit on the page
  • They diverge on capability: Genesys Cloud covers Omnichannel, Goldcast covers Virtual events.

Where they differ

Only the attributes on which Genesys Cloud and Goldcast actually diverge.

Attributes where Genesys Cloud and Goldcast differ
AttributeGenesys CloudGoldcast
Starting price$75/month$1000/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19902020

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Microsoft Dynamics

Only in Goldcast

  • Virtual events
  • Engagement tools
  • Analytics
  • CRM integration
  • Content repurposing
  • HubSpot
  • Marketo
  • 6sense

Both cover

  • Salesforce
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Goldcast
  • Workforce engagement and routing for large support operationsnot Goldcast

Goldcast

  • Running digital events and webinars for B2B marketingnot Genesys Cloud
  • Repurposing recorded sessions into clips and written contentnot Genesys Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Goldcast

  • No pricing is published for any of the four product lines, and none carries a seat, event or processing limit on the page
  • Team workspaces, SSO, custom reports and custom permissions are described as enterprise features rather than being included
  • Only the Content Lab offers a self serve start, with everything else beginning at a sales demo

Pricing, plan by plan

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Goldcast

$1000/month
  • Starter$1000/month
    • Virtual events
    • Basic analytics
    • 500 registrants
  • Growth$2500/month
    • Advanced analytics
    • CRM sync
    • Custom branding
  • Enterprise$5000/month
    • Unlimited events
    • Full platform
    • Dedicated support

Which should you pick?

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Choose Goldcast if

  • You need virtual events.
  • You work on Web, Ios, Android.
  • You also want engagement tools.
Goldcast review

Questions people ask

Is Genesys Cloud or Goldcast better?
Neither clearly leads. Genesys Cloud starts at $75/month and Goldcast at $1000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genesys Cloud or Goldcast?
Genesys Cloud starts at $75/month and Goldcast at $1000/month.
Does Genesys Cloud or Goldcast run on more platforms?
Genesys Cloud runs on Web, Desktop, Ios, Android. Goldcast runs on Web, Ios, Android.
What is Genesys Cloud best used for?
Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what Goldcast is typically brought in for.
What can Genesys Cloud do that Goldcast cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Goldcast covers Virtual events, Engagement tools, Analytics, CRM integration. Both handle Salesforce, Web support, Ios support.
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