Softwr

Software · head to head

Crowdstream vs Genesys Cloud

C

Crowdstream

Software

Virtual event and audience engagement platform

From
On request
Rated
-
Full reviewWebsite
Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Crowdstream covers Audience engagement, Genesys Cloud covers Omnichannel.

Where they differ

Only the attributes on which Crowdstream and Genesys Cloud actually diverge.

Attributes where Crowdstream and Genesys Cloud differ
AttributeCrowdstreamGenesys Cloud
Starting priceOn request$75/month
PlatformsWeb, IOS, AndroidWeb, Desktop, Ios, Android
Founded20191990

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crowdstream

  • Audience engagement
  • Networking tools
  • Sponsor booths
  • Analytics
  • Custom branding
  • HubSpot
  • Zapier
  • Slack

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Microsoft Dynamics

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Crowdstream

  • Professional Worknot Genesys Cloud
  • Content Creationnot Genesys Cloud

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Crowdstream
  • Workforce engagement and routing for large support operationsnot Crowdstream

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crowdstream

Nothing recorded yet. See the Crowdstream review.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Pricing, plan by plan

Crowdstream

On request
  • Starter$599/month
    • Up to 1000 attendees
    • Basic features
  • Growth$1499/month
    • Up to 5000 attendees
    • Advanced features
  • Enterprise$2999/month
    • Unlimited attendees
    • Custom support

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Which should you pick?

Choose Crowdstream if

  • You need audience engagement.
  • You work on Web, IOS, Android.
  • You also want networking tools.
Crowdstream review

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Questions people ask

Is Crowdstream or Genesys Cloud better?
Neither clearly leads. Crowdstream starts at On request and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crowdstream or Genesys Cloud?
Crowdstream starts at On request and Genesys Cloud at $75/month.
Does Crowdstream or Genesys Cloud run on more platforms?
Crowdstream runs on Web, IOS, Android. Genesys Cloud runs on Web, Desktop, Ios, Android.
What is Crowdstream best used for?
Crowdstream is most often used for professional work, content creation. Of those, professional work and content creation are not what Genesys Cloud is typically brought in for.
What can Crowdstream do that Genesys Cloud cannot?
Crowdstream covers Audience engagement, Networking tools, Sponsor booths, Analytics. Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Both handle Salesforce, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Crowdstream

More on Genesys Cloud

Keep looking

Other head to heads