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Chatra vs Document360

Chatra logo

Chatra

Live Chat

Live chat and CRM software for customer engagement

From
Free
Free plan
Yes
Full reviewWebsite
Document360 logo

Document360

Customer Support

Self-service knowledge base software for product documentation

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Chatra has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Document360 no published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • They diverge on capability: Chatra covers Live chat messaging, Document360 covers Category Manager.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatra and Document360 actually diverge.

Attributes where Chatra and Document360 differ
AttributeChatraDocument360
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsWeb, Mobile app, IOS, Androidweb
CategoryLive ChatCustomer Support
Founded2010Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Shopify
  • Zapier
  • Slack
  • API

Only in Document360

  • Category Manager
  • Eddy AI
  • Article Revision History
  • SSO & Role-Based Access
  • Analytics
  • Multi-language Support
  • API Documentation Tools

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Document360

Document360

  • Product and API documentationnot Chatra
  • Internal knowledge managementnot Chatra
  • Customer self-service supportnot Chatra
  • Multi-language documentation portalsnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Document360

  • No published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • Requires a sales quote process rather than instant self-service signup for paid plans.
  • Advanced AI features are usage-metered and may require additional purchases.
  • Smaller teams may find the enterprise-oriented feature set more complex than needed.

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Document360

On request
  • Custom$undefined/month
    • Team accounts
    • Workspaces
    • Languages

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose Document360 if

  • You need category manager.
  • You work on web.
  • You also want eddy ai.
Document360 review

Questions people ask

Is Chatra or Document360 better?
Neither clearly leads. Chatra starts at Free and Document360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Document360?
Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and On request for Document360.
Does Chatra or Document360 run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. Document360 runs on web.
Can I use Chatra for free?
Yes. Chatra has a free tier, so you can try it without paying. Document360 starts at On request.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Document360 is typically brought in for.
What can Chatra do that Document360 cannot?
Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access.

Answered from the vendors’ own pages

Chatra: Is Chatra's free plan available indefinitely?

Yes. Chatra's free plan is available free for as long as you want with no time limitation. No credit card is required to start.

Source
Document360: How is Document360 pricing determined?

Pricing is customized rather than tiered flat-rate, based on team accounts, workspaces, languages, SSO/security needs, knowledge base privacy model, and AI Suite usage.

Source
Chatra: How quickly can I start using Chatra's free plan?

The free plan can be started in 3 minutes according to the website.

Source
Document360: Is there a free trial?

Yes, Document360 offers a 14-day free trial with full feature access and no credit card required.

Source
Document360: What compliance and security features are included?

All plans include SOC 2 Type II compliance, SSL encryption, and security features such as roles, permissions, and SSO.

Source
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