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Software · head to head

Crisp vs Helpjuice

Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Helpjuice logo

Helpjuice

Software

Knowledge base software for internal and customer-facing documentation

From
$249/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Helpjuice no free plan is available, unlike some competitors that offer limited free tiers.
  • They diverge on capability: Crisp covers Live chat, Helpjuice covers Customizable Knowledge Base.

Where they differ

Only the attributes on which Crisp and Helpjuice actually diverge.

Attributes where Crisp and Helpjuice differ
AttributeCrispHelpjuice
Starting priceFree$249/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSweb
Founded2015Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Only in Helpjuice

  • Customizable Knowledge Base
  • Advanced Analytics
  • AI Writer
  • AI Search & Chatbot
  • Version History
  • Single Sign-On
  • Integrations

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Helpjuice
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Helpjuice

Helpjuice

  • Internal team documentationnot Crisp
  • Customer self-service support portalsnot Crisp
  • Reducing repetitive support ticketsnot Crisp
  • Centralizing company SOPs and processesnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Helpjuice

  • No free plan is available, unlike some competitors that offer limited free tiers.
  • Entry-level pricing at $249/month is high relative to smaller knowledge base tools.
  • AI Suite features are gated behind the two higher-priced tiers rather than included at the base level.
  • Storage limits on lower tiers may be restrictive for media-heavy documentation.

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

Helpjuice

$249/month
  • Knowledge Base$249/month
    • 30 users
    • 12GB storage
    • Analytics
  • AI-Knowledge Base$449/month
    • 100 users
    • 24GB storage
    • Full AI Suite
  • Unlimited AI-Knowledge Base$799/month
    • Unlimited users
    • 38GB storage
    • Complete AI Suite

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose Helpjuice if

  • You need customizable knowledge base.
  • You work on web.
  • You also want advanced analytics.
Helpjuice review

Questions people ask

Is Crisp or Helpjuice better?
Neither clearly leads. Crisp starts at Free and Helpjuice at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Helpjuice?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $249/month for Helpjuice.
Does Crisp or Helpjuice run on more platforms?
Crisp runs on Cloud-based SaaS. Helpjuice runs on web.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Helpjuice starts at $249/month.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Helpjuice is typically brought in for.
What can Crisp do that Helpjuice cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot.

Answered from the vendors’ own pages

Helpjuice: Does Helpjuice offer a free trial?

Yes, Helpjuice offers a 14-day free trial with full access to all features and no credit card required.

Source
Helpjuice: What happens to my account after the trial ends?

The account becomes inactive after the trial, but data is saved indefinitely until the account is upgraded to a paid plan.

Source
Helpjuice: How is a 'user' defined for billing purposes?

A user is defined as every person who has credentials to log into the knowledge base, which determines plan tier pricing.

Source
Helpjuice: Are discounts available?

Helpjuice offers discounts for nonprofits and educational institutions upon request, along with a 100% money-back guarantee.

Source
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