Marketing & Analytics · head to head
Countly vs Kissmetrics
Kissmetrics
Marketing & Analytics
Customer analytics and behavioral data
- From
- $500/month
- Rated
- -
The short version
- Only Countly has a free tier, so it costs nothing to try first.
- Each has a real cost: Countly the private cloud plan starts at $175 a month and is described as usage based without stating the unit; Kissmetrics overages are added automatically to the next invoice rather than blocked, so exceeding an event allowance bills without a decision point
- They diverge on capability: Countly covers Event tracking, Kissmetrics covers Customer analytics.
Where they differ
Only the attributes on which Countly and Kissmetrics actually diverge.
| Attribute | Countly | Kissmetrics |
|---|---|---|
| Starting price | Free | $500/month |
| Pricing model | freemium | quote |
| Free tier | Yes | No |
| Platforms | Web, Mobile, Api | Web |
| Founded | 2012 | 2009 |
Identical on both: user rating (Not yet rated), category (Marketing & Analytics).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Countly
- Event tracking
- Crash reporting
- Analytics dashboard
- User retention
- Open-source
- On-premise deployment
- Mobile support
- Api support
Only in Kissmetrics
- Customer analytics
- Behavioral tracking
- Cohort analysis
- Funnel analysis
- Salesforce
- GDPR
- English language support
Both cover
- Cloud deployment
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Countly
- Product analytics for mobile and web applicationsnot Kissmetrics
- Self hosting analytics where data cannot leave the organisationnot Kissmetrics
Kissmetrics
- Product and behavioural analytics tracking user eventsnot Countly
- Analysing funnels and cohorts across a customer journeynot Countly
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Countly
- The private cloud plan starts at $175 a month and is described as usage based without stating the unit
- No event cap, data point limit or user limit is published for either paid plan
- The self hosted Enterprise edition is custom priced and billed annually
- Adaptivity and intelligence features are separately priced add ons on the cheaper plan
Kissmetrics
- Overages are added automatically to the next invoice rather than blocked, so exceeding an event allowance bills without a decision point
- The free plan allows 100,000 events a month
- Per event rates fall with volume, from $0.20 per 1,000 events on Growth to $0.10 on Gold, so smaller customers pay double per event
- The vendor states Growth, Silver and Gold are the identical product, so the paid tiers differ only in unit price and volume
- Anything above 5 million events is custom priced
Pricing, plan by plan
Countly
Free- Open SourceFree
- Open-source
- Self-hosted
- Full features
Kissmetrics
$500/month- Professional$500/month
- Customer analytics
- Behavioral tracking
Which should you pick?
Choose Countly if
- You need event tracking.
- You want to start without paying.
- You work on Web, Mobile, Api.
- You also want crash reporting.
Choose Kissmetrics if
- You need customer analytics.
- You also want behavioral tracking.
Questions people ask
- Is Countly or Kissmetrics better?
- Neither clearly leads. Countly starts at Free and Kissmetrics at $500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Countly or Kissmetrics?
- Countly has a free tier; the other does not. Paid plans start at Free for Countly and $500/month for Kissmetrics.
- Does Countly or Kissmetrics run on more platforms?
- Countly runs on Web, Mobile, Api. Kissmetrics runs on Web.
- Can I use Countly for free?
- Yes. Countly has a free tier, so you can try it without paying. Kissmetrics starts at $500/month.
- What is Countly best used for?
- Countly is most often used for product analytics for mobile and web applications, self hosting analytics where data cannot leave the organisation. Of those, product analytics for mobile and web applications and self hosting analytics where data cannot leave the organisation are not what Kissmetrics is typically brought in for.
- What can Countly do that Kissmetrics cannot?
- Countly covers Event tracking, Crash reporting, Analytics dashboard, User retention. Kissmetrics covers Customer analytics, Behavioral tracking, Cohort analysis, Funnel analysis. Both handle Cloud deployment, Web support.